Three New White Papers Added
Have you checked out our Download Library recently? Well, we're constantly adding new resources for you to download. We've just added three new white papers: 1) ClickFox Customer Experience Analytics
ClickFox Customer Experience Analytics (CEA) enables the enterprise to analyze any customer interaction at and across multiple interaction touch-points. ClickFox CEA is platform, channel and technology independent and delivers a true total customer experience view, within and across all self service, contact center, retail and other channels. Download it here.
2) IVR Optimization Best Practice
The IVR is an important gateway to the customer experience with the entire enterprise. ClickFox's analytics methodologies have been traditionally deployed for IVR systems with much success. By utilizing ClickFox's unique capabilities, an enterprise can and will improve their IVR strategy and see immediate results. Self service systems and IVRs in particular, have traditionally had very limited visibility into the customer experiences, choices and behaviors. ClickFox unveils the inner working of these systems and allows step-by-step analysis and improvement. Download it here.
3) Moving from Contact Center to Contact Centric
ClickFox enables the enterprise to fully understand service from the customer's perspective. The true customer experience is a multidimensional experience threading through and across all touch points an enterprise offers their customers. Retail store, kiosk, ATM, Web, wireless, email, chat and telephone touch points are opportunities for insight and a holistic view of the customer's experience. Through this multichannel experience, the customer defines their service experience. Download it here.
I hope you enjoy reading through these white papers and hope you'll leave a comment if you have any questions or want to further discuss any of these topics.
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