Industries

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ClickFox is deployed in some of the world's largest financial institutions, delivering annual savings in excess of several million dollars. Operational efficiencies are driven by pinpointing inefficiencies in complex, multi-channel interactions. ClickFox financial customers typically achieve ROI in less than 6 months, and they have done so while delivering unprecedented insights to dramatically improve customer satisfaction.

Leading North American telecommunications providers are benefiting from significant cost savings balanced with delivering successful customer experiences using insights delivered through ClickFox CEA. Customers tell us that after only a few months of using ClickFox CEA, it has become the driving force behind making all decision on how to best handle each and every customer request to achieve the ultimate experiences, highest margins and lowest costs.

Healthcare insurers turn to ClickFox to help them better understand their customers' needs and adopt a more member-centric approach to customer communications. Be it simple changes in prescription refill processes, or a wide-scale revamp of messaging and communications methodologies, ClickFox CEA is helping healthcare companies differentiate themselves and improve customer satisfaction.

With our unique ability to measure customer experience across and within every touch point, at every interaction across the enterprise, ClickFox provides insurance companies with the insights they need to improve service response times and operational efficiency, customize service delivery based on customer segmentation, and integrate communications across business lines. This results in true competitive differentiation and customers for life!

ClickFox CEA helps utility organizations manage the changing competitive and regulatory landscape, by identifying and prioritizing improvements in service quality and delivery. Our solution empowers companies to easily and cost-effectively make high-impact changes as their business evolves, and standardize best practices for customer experience across the enterprise.

With ClickFox CEA, technology organizations are able to identify the value of their customers to the organization, and in turn, develop tailored service offerings that reflect these customer segments. Only ClickFox has the ability to deliver comprehensive root/cause analysis for every interaction throughout the enterprise, and across and within every touch point used. This empowers companies to identify previously unknown problems, and proactively improve customer satisfaction and operational efficiencies.

Customer information and customer interactions are a retailer's most valuable asset. Until now, being able to understand comprehensive cross-channel customer experience and gaining actionable insights from that information has been too difficult or too expensive. ClickFox's Customer Experience Analytics solution helps retail organizations easily aggregate both customer information and cross-channel customer behavior into one single source for sales, marketing, operations and business performance information, providing powerful analytics tools to improve decision making across the organization.