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A World of Customer Experience Knowledge
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Browse through any of the documents below to read about real-world customer success and our CEA solutions, watch webinars to hear from industry experts and see more in-depth product demos, and learn about industry-specific applications.

One of the biggest challenges utility executives face is changing the utility culture to be more flexible and customer focused as they strive to implement current trends in customer service and compete in an environment characterized by volatile market conditions regulation and de-regulation, and unexpected seasonal and event-driven peaks in volume....moreShow/Hide

ClickFox Customer Experience Analytics (CEA) enables some of the world’s leading energy and utility organizations to understand and drive the ideal customer experience by leveraging the significant amount they’ve already invested in automated systems and data collection. By translating complex customer interactions across multiple, self- and assisted service channels—touchtone or speech enabled Voice self-service, Email, Web, Chat, Agent Desktop/CRM, Kiosks— ClickFox turns data into fact-based insights for optimizing cross-channel business performance and improving customer experience.
Consumers and enterprises are expected to increase interactions with their financial service providers in response to the current economic climate as they strive to re-evaluate finances and shift around assets. Each of these interactions represents the potential to keep or lose important customers, according to Forrester Research, which two years ago defined customer experience as "one of the key skills for survival in the financial services industry." That prediction seems even more relevant today as financial institutions strive to retain customers in a climate with few, if any, growth opportunities in the short term....moreShow/Hide

ClickFox Customer Experience Analytics (CEA) enables some of the world's leading banking and financial institutions to understand and drive the ideal customer experience by leveraging the significant amount they've already invested in automated systems and data collection. By translating complex customer interactions across multiple, self- and assisted service channels - touchtone or speech-enabled Voice self-service, Email, Web, Chat, Agent Desktop/CRM, Kiosks - ClickFox turns data into fact-based insights for optimizing cross-channel business performance and improving overall customer experience.
ClickFox’s Customer Experience Analytics solution helps retail organizations easily aggregate both customer information and customer cross channel behavior into one single source for sales, marketing, operations and business performance information, providing powerful analytics tools to improve decision making across the organization....moreShow/Hide

Some of the world’s largest retail organizations look to ClickFox to impact their strategic goals, gaining double-digit annual improvements in customer experience and impressive cost savings with actionable insights provided by ClickFox Customer Experience Analytics (CEA).

ClickFox CEA software is proven, scalable technology, which has the capability to analyze the large volume of interactions that retail customers’ generate, uncovering the reality of what frustrates these customers and why their behavior patterns do not always adapt to the providers’ intended processes. ClickFox currently maps and analyzes millions of monthly customer interaction sessions across the most complex service systems with one goal in mind: Enabling ClickFox customers to know, understand and drive the ideal customer experience for their customers and their organization.
What Our Customers
Are Saying...
" We had several loyalty and reward programs in place to increase loyalty, but had no real understanding of why we were experiencing churn…ClickFox delivered insights that helped us predict and react to potential churn, saving us over 1,800 customers in the first 2 months alone… "
-  Director, Customer Retention & Loyalty  at a  Global Telecom Company