<< Browse Events

ClickFox CEA for Operational Efficiency Webinar

Date: Jul 13, 2009 – Jul 13, 2009

Time: 2:00 pm EST-Eastern US

Location: Online Webinar

Event Details:

Our next event in the ClickFox Webinar Series is open for registration. Sign up today!

Event Description:

Today's companies are multi-channel enterprises striving to provide customers with greater choice and a customized experience. Meanwhile, consumers have evolved to expect a unified experience across every channel, regardless of type or frequency used. For a consumer-driven business, a fragmented experience represents lost revenues and eventually lost customers. Being successful in today's complex, cross-channel environment means effectively balancing customer experience with operational efficiency.

Please join ClickFox for a complimentary webinar entitled "ClickFox CEA for Operational Efficiency: A blueprint for enhanced self-service and customer experience success," where you will learn:

  • New KPIs to address both operational efficiency and customer experience
  • The top 3 focus areas to drive the biggest benefits
  • How to measure the impact of cross-channel behaviors on efficiency and overall customer experience

 

Presented by: Mary Ellen Thompson Mary Ellen Thompson is a Director of Analytics at ClickFox. She has been with the company for more than four years and is responsible for providing consulting and analytics services to Fortune 100 companies. She has extensive experience in workflow optimization and frequently speaks as a customer experience and analytics subject matter expert. Prior to ClickFox, Ms. Thompson worked for IBM. She received her undergraduate degree from Stetson University and has an MBA from UGA's Terry College of Business.

Click here to register for the webinar.

What Our Customers
Are Saying...
" We spend a great deal of time and money on our self-service and IVR applications, but were basically making assumptions based on usage metrics to optimize the systems…with ClickFox, we now have the confidence to make decisions that benefit our most important asset – our customers. "
-  VP, Customer Experience  at a  Leading Telecom Service Provider