Hear executives from leading companies across industries discuss how they are transforming the customer experience and the powerful business impact they’re realizing with cross-channel analytics.
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Hear Lance Williams, Director of Customer Management at Sprint Nextel, discuss their commitment to customer experience, and the extraordinary results they have achieved as a result of cross-channel analytics and a top-down focus on customers.
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ClickFox CEO Marco Pacelli interviews Jeff Jonas about Big Data and the challenges to enterprises.
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ClickFox CEO Marco Pacelli interviews Jeff Jonas about Big Data and the challenges to enterprises.
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ClickFox CEO Marco Pacelli interviews Jeff Jonas about the future of Big Data and analytics in the enterprise.
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Industry experts and thought leaders discuss changing consumer perceptions and expectations, Big Data and business challenges, the role of analytics in the enterprise, and offer best practices and advice on business transformation and customer experience excellence.
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The ClickFox algorithm is simple and fast. Typical set-up time is within seven weeks. Unlike business intelligence tools, ClickFox solutions are adaptable, flexible and work on the fly.
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Customer experience analysts from Forrester Research and industry experts from T-Mobile and Morgan Stanley discuss the cross-channel customer experience and share strategies for better understanding consumers.
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Kerry discusses the intersection of marketing and customer experience and how insight into customer journeys across channels can increase campaign effectiveness and drive more personalized, impactful marketing strategies.
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Megan discusses the complexity of understanding and pro-actively managing the complete customer experience.
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Rob Strickland discusses various customer experience topics in this video playlist: Customer Experience at the C-level; Customer Experience in the Telecom Industry; Customer Experience and Big Data.
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Rob Strickland discusses various customer experience topics in this video playlist: Customer Experience at the C-level; Customer Experience in the Telecom Industry; Customer Experience and Big Data.
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Rob Strickland discusses various customer experience topics in this video playlist: Customer Experience at the C-level; Customer Experience in the Telecom Industry; Customer Experience and Big Data.
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Carl Lyon discusses the complex cross channel customer experience.
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ClickFox financial customers typically achieve ROI in less than 6 months, and they have done so while delivering unprecedented insights to dramatically improve customer satisfaction.
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ClickFox provides insurance companies with the insights they need to improve service response times and operational efficiency, customize service delivery based on customer segmentation, and integrate communications across business lines.
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Leading telecommunications providers are benefiting from significant cost savings balanced with delivering successful customer experiences using insights delivered by ClickFox.
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ClickFox helps utility organizations manage the changing competitive and regulatory landscape, by identifying and prioritizing improvements in service quality and delivery.
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Watch this two-minute video to see how ClickFox experience analytics solution analyzes customer behavior and the upstream and downstream impact of failed transactions and unresolved issues to deliver powerful insight into the most expensive paths and root causes driving up operations costs.
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Watch this two-minute video that shows how you can segment marketing campaigns by customers, their experience and their value. With that knowledge in hand, you can now make informed decisions that will increase revenue by recommending products, cross-selling and reducing churn.
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Watch this one-minute video to see how ClickFox experience analytics solution goes far beyond traditional segmentation methods to deliver a deeper understanding of customers' needs, preferences and behaviors based on profiles, cross-channel interactions and business outcomes.
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Watch this two-minute video to learn why current customer satisfaction measurement approaches are limited, and how ClickFox’s unique cross-channel behavioral approach drives higher satisfaction and loyalty.
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Watch this one-minute video to learn why customer retention is so critical in today’s environment, and how ClickFox’s unique cross-channel behavioral approach reduces attrition and builds loyalty.
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