Top Avaya Executive Dave Johnson Joins the ClickFox Board of Directors
Jun 10, 2008 "David brings tremendous global industry expertise and leadership to our board," said Marco Pacelli, CEO of ClickFox. "David joined our board to be a hands on resource, to use his winning abilities to help evolve our business and inspire our next generation of analytic solutions."
ClickFox Announces $12.5 Million Round of Funding
Jun 9, 2008 Funding: ClickFox Announces $12.5 million round of funding led by Ascent Venture Partners and existing partners. Cedar Fund, Veritas Venture Partners and Delta Ventures contributing.
TMCnet Contact Center Week In Review
Apr 4, 2008 ClickFox made headlines this week for its Customer Behavior Intelligence (CBI) solutions which allows customers to identify and analyze their complete customer experience.
ClickFox Takes Customer Experience Analytics Beyond the Contact Center
Apr 3, 2008 When people talk about the customer experience and customer satisfaction, they should be referring to the complete picture, from the moment a customer first enters a retail outlet or online market, not merely the contact with a call center agent or IVR system. Certainly, contact center activity is critical, but it's also directly related to other previous engagements, and that's what businesses need to be able to understand in order to truly understand the customer experience.
ClickFox and Intervoice Launch Joint Customer Analytics Solution
Mar 18, 2008 This relationship greatly expands the abilities of both companies to deliver on the growing demand for Customer Experience Analytics. Customers will now be able to upgrade and easily turn on the ClickFox solution to begin understanding the impact Customer Experience has on success, satisfaction and business goals.
ClickFox and FDS Networks Group Continue to Build Customer Demand in China
Mar 04, 2008 As more and more leading companies recognize the value of understanding their customers and begin to look for help on gaining valuable insight to the customer experience, ClickFox and FDS are there to offer the solutions companies need.
Talisma Adds Deep Analytics to Offering
Feb 04, 2008 Talisma provides customer interaction management software to a variety of businesses, with a heavy focus on clients in the financial industry. The company will now offer ClickFox's analytics software as an optional addition to its platform.
A Sly Partnership for ClickFox and Talisma
Feb 01, 2008 A new integration between Talisma Corp. and ClickFox will bring analytics to bear on the customer experience.
Talisma and ClickFox Enhance Customer Interactions with Intelligent Analytics
Jan 29, 2008 Talisma® Corporation, the leading Customer Interaction Management (CIM) software solution provider, today announced a partnership with ClickFox to provide an integrated solution with the Talisma CIM Suite and the ClickFox CBI software.
ClickFox and Wipro
Jan 16, 2008 This partnership combines Wipro's delivering technology and business process models with Atlanta-based ClickFox's customer behavior intelligence and analytics. Officials from both firms describe the joint offering as a "total view" of customer behavior.
ClickFox, Wipro Sign Partnership Deal
Jan 16, 2008 This new relationship is expected to improve ClickFox's ability to deliver on Customer Experience and Behavior Analytics technology. ClickFox's product records customers' step-by-step behavior in and across self-service systems, such as voice and speech-enabled IVRs, CTI, Web, kiosks, wireless devices, and CRM applications.
ClickFox, Inc. Links With Wipro Limited
Jan 14, 2008 ClickFox, Inc. today announced that it has signed a business partnership agreement with Wipro Limited. Wipro's industry leading end-to-end solutions in call centers and contact centers brings a cutting edge to this partnership.