News & Events
Breaking down the barriers to customer experience measurement
Dec 5, 2008
Whilst many organisations have a strong desire to improve their customers’ experience, they are hampered by barriers to effective measurement. But the latest wave of customer experience analytics may clear the way.
ClickFox Takes Customer Experience Analytics Beyond the Contact Center
Apr 3, 2008
When people talk about the customer experience and customer satisfaction, they should be referring to the complete picture, from the moment a customer first enters a retail outlet or online market, not merely the contact with a call center agent or IVR system. Certainly, contact center activity is critical, but it's also directly related to other previous engagements, and that's what businesses need to be able to understand in order to truly understand the customer experience.
ClickFox and FDS Networks Group Continue to Build Customer Demand in China
Mar 4, 2008
As more and more leading companies recognize the value of understanding their customers and begin to look for help on gaining valuable insight to the customer experience, ClickFox and FDS are there to offer the solutions companies need.
Talisma Adds Deep Analytics to Offering
Feb 4, 2008
Talisma provides customer interaction management software to a variety of businesses, with a heavy focus on clients in the financial industry. The company will now offer ClickFox's analytics software as an optional addition to its platform.
A Sly Partnership for ClickFox and Talisma
Feb 1, 2008
A new integration between Talisma Corp. and ClickFox will bring analytics to bear on the customer experience.
Talisma and ClickFox Enhance Customer Interactions with Intelligent Analytics
Jan 29, 2008
Talisma® Corporation, the leading Customer Interaction Management (CIM) software solution provider, today announced a partnership with ClickFox to provide an integrated solution with the Talisma CIM Suite and the ClickFox CBI software.
ClickFox and Wipro Partnership Announced
Jan 16, 2008
This partnership combines Wipro's delivering technology and business process models with Atlanta-based ClickFox's customer behavior intelligence and analytics. Officials from both firms describe the joint offering as a "total view" of customer behavior.
ClickFox, Wipro Sign Partnership Deal
Jan 16, 2008
This new relationship is expected to improve ClickFox's ability to deliver on Customer Experience and Behavior Analytics technology. ClickFox's product records customers' step–by–step behavior in and across self–service systems, such as voice and speech–enabled IVRs, CTI, Web, kiosks, wireless devices, and CRM applications.
ClickFox, Inc. Links With Wipro Limited
Jan 14, 2008
ClickFox, Inc. today announced that it has signed a business partnership agreement with Wipro Limited. Wipro's industry leading end–to–end solutions in call centers and contact centers brings a cutting edge to this partnership.
Are Saying... " We had several loyalty and reward programs in place to increase loyalty, but had no real understanding of why we were experiencing churn…ClickFox delivered insights that helped us predict and react to potential churn, saving us over 1,800 customers in the first 2 months alone… "
- Director, Customer Retention & Loyalty at a Global Telecom Company