Avaya's DeveloperConnection Program (DevConnect) is a comprehensive set of innovative sales, support, marketing and services programs through which Avaya works with members to develop, promote and sell their products and solutions. The program brings solution innovators and industry leaders together to work toward a common goal - to blend their complementary products, services and technologies for the purpose of creating a new generation of innovative communication solutions.
As an Innovator member of DevConnect, ClickFox is able to leverage the wide range of tools, technology and experience offered by Avaya to its partners. The relationship between ClickFox and Avaya evolved as both companies recognized the need to provide companies with insight into the actual behavior of customers as they use self-service systems in order to understand and improve the customer experience. With ClickFox's Customer Experience Analytics (CEA) solution, Avaya customers using IR, Conversant or any IVR/speech solution can see how their customers succeed or fail and why.To find out more about how Avaya can help improve your contact center, please visit the Avaya Contact Center.
For more information, please Contact Us or review the
ClickFox–Avaya FAQ [108 KB PDF].