Press Releases
ClickFox to Host Part II in Webinar Series on Customer Experience Analytics
Dec 11, 2008 The second Webinar in the ClickFox Webinar series focused on CEA will highlight the renewed focus on mission critical success factors caused by the strains of the economic recession which crosses multiple industries. Additional topics include how technology will be required to achieve corporate goals, and why new investments should be geared toward driving a competitive advantage that not only addresses customer retention, but attracting new customers as well.
Former Nexidia Executive Anna Convery Joins ClickFox as CMO
Aug 1, 2008 "Having Anna join our team is a great milestone in the growth of ClickFox and further confirms our bright future. We continue to attract the talent that will allow us to have the rapid growth this market is demanding of us."
Top Avaya Executive Dave Johnson Joins the ClickFox Board of Directors
Jun 10, 2008 "David brings tremendous global industry expertise and leadership to our board," said Marco Pacelli, CEO of ClickFox. "David joined our board to be a hands on resource, to use his winning abilities to help evolve our business and inspire our next generation of analytic solutions."
ClickFox Announces $12.5 Million Round of Funding
Jun 9, 2008 Funding: ClickFox Announces $12.5 million round of funding led by Ascent Venture Partners and existing partners. Cedar Fund, Veritas Venture Partners and Delta Ventures contributing.
ClickFox and Intervoice Launch Joint Customer Analytics Solution
Mar 18, 2008 This relationship greatly expands the abilities of both companies to deliver on the growing demand for Customer Experience Analytics. Customers will now be able to upgrade and easily turn on the ClickFox solution to begin understanding the impact Customer Experience has on success, satisfaction and business goals.
How to Stop Your Customers From Defecting Because of Your IVR
Dec 4, 2007 Organizations must have a strategy that includes an effective IVR plan in a business environment without double-digit customer acquisition that does not drive customers to competitors after one negative experience. The short answer is to find a way to self-serve your customers in your IVR better than your competitors and leverage this superior experience to build brand loyalty and additional revenues through up-sell and cross-sell strategies.
Genesys Integrates ClickFox
Aug 19, 2007 Genesys, an Alcatel-Lucent company, and ClickFox have integrated the Genesys 7.5 customer interaction management suite with ClickFox's Customer Behavior Intelligence (CBI) software and Genesys will begin reselling ClickFox software.
ClickFox, Inc. Continues to Expand in the APAC Region
Apr 23, 2007 ClickFox today announced it has signed a business partner agreement with FDS Networks Group. This new partnerships expands ClickFox's ability to deliver on the high demand for the Behavioral Intelligence technology across the Asia Pacific Markets.
The Customer's Bottom Line
Aug 29, 2006 Delivering stellar self-service remains a high priority for many institutions. These days, it seems that an everincreasing number of organizations flaunt their customer service capabilities on billboards, across the airways and in magazines. Yet, for all the attention given to service, a surprising number of consumers still express frustration when dealing with various self-service environments – from interactive voice response systems (IVR) to the web.
Nuance Communications Partners with ClickFox
Aug 7, 2006 Nuance Communications, Inc., the world's leading supplier of speech and imaging solutions, today introduced a Nuance consumer insight solution powered by specialized software from ClickFox, a pioneer in customer behavior intelligence.
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