News & Events
How to Stop Your Customers From Defecting Because of Your IVR
Dec 4, 2007 Organizations must have a strategy that includes an effective IVR plan in a business environment without double-digit customer acquisition that does not drive customers to competitors after one negative experience. The short answer is to find a way to self-serve your customers in your IVR better than your competitors and leverage this superior experience to build brand loyalty and additional revenues through up-sell and cross-sell strategies.
Genesys Integrates ClickFox
Aug 19, 2007 Genesys, an Alcatel-Lucent company, and ClickFox have integrated the Genesys 7.5 customer interaction management suite with ClickFox's Customer Behavior Intelligence (CBI) software and Genesys will begin reselling ClickFox software.
ClickFox, Inc. Continues to Expand in the APAC Region
Apr 23, 2007 ClickFox today announced it has signed a business partner agreement with FDS Networks Group. This new partnerships expands ClickFox's ability to deliver on the high demand for the Behavioral Intelligence technology across the Asia Pacific Markets.
Are Saying... " We had several loyalty and reward programs in place to increase loyalty, but had no real understanding of why we were experiencing churn…ClickFox delivered insights that helped us predict and react to potential churn, saving us over 1,800 customers in the first 2 months alone… "
- Director, Customer Retention & Loyalty at a Global Telecom Company