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ClickFox Expands Telecommunications Footprint with Addition of International Wireless Voice and Data Communications Provider
November 17, 2009
Wireless provider signs multi-year contract to provide comprehensive cross-channel analytics across all customer interactions
ATLANTA, GA – November 17, 2009 - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions today announced a multi-million dollar contract with a leading international wireless provider to analyze, understand and act on customer experience intelligence across all interactions points.
The organization provides industry-leading technology to its customer base and partners, relying on over 200 providers in other geographies to ensure optimum service levels. The addition of ClickFox CEA across all business units will enable enterprise-wide visibility into operational excellence to support their strategic emphasis on excellent customer experience.
“Based on our years of experience with the top telecommunications organizations in North America, we have established an unrivaled domain expertise that ensures all wireless and data communications providers can quickly and effortlessly see high impact from customer experience analytics,” said Marco Pacelli chief executive officer (CEO) of ClickFox. “By unlocking highly valuable data – both structured and unstructured - CEA delivers deep, enterprise-wide investigative insight into customer experience and behavior on a daily basis…within weeks this insight transforms how the organization reacts to customer and business needs, often resulting in hundred-million dollar returns.”
ClickFox’s customer base also includes leading organizations in utilities, healthcare, financial services, insurance, technology and retail. With more than 500 million customer interactions being processed each month, and projected to grow to 1 billion interactions monthly by 2010, ClickFox is the market leader in processing, analyzing and improving customer interactions across industries and all interaction touch points.
Are Saying... " Aside from the amazing intelligence we gained with the easy-to-use dashboards and traffic viewer reports, we were amazed at how knowledgeable and helpful ClickFox’s associates were in helping us to build a solid business case, and recommending targeted action plans for improvement… "
- Director, Customer Intelligence at a National Consumer Products Company