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ClickFox Named as Finalist for “Red Herring North America 100” Award
May 6, 2009
Company selected from more than 1,000 entries
ATLANTA, GA – MAY 6, 2009 — Red Herring Magazine today announced that ClickFox, the pioneering leader of Customer Experience Analytics (CEA) software and solutions, has been named one of the finalists in the “Red Herring 100 North America” award program. As part of this elite group, Marco Pacelli, chief executive officer (CEO) of ClickFox, will join the exclusive Red Herring North America Conference, May 11-13, 2009, in San Diego, California, where the technology industry’s most-innovative CEOs, venture financiers and corporate strategists will gather to meet this next wave of pioneering companies. Mr. Pacelli will be speaking at the event on May 13 at 3:30 p.m.
The Red Herring editorial team selected the most innovative companies from a pool of 1,200. The nominees are evaluated on both quantitative and qualitative criteria, such as financial performance, technology innovation, quality of management, execution of strategy, and integration into their respective industries.
This unique assessment of potential is complemented by a review of the actual track record and standing of a company, which allows Red Herring to see past the “buzz” and make the list an invaluable instrument for discovering and advocating the greatest business opportunities in the industry.
"This year was especially difficult," said Alex Vieux, Publisher and CEO of Red Herring. "There were so many great companies producing really innovative and amazing products that we had a difficult time narrowing it down to 200. Now we’re faced with the arduous task of selecting the final 100. We know that this year’s crop will grow into some amazing companies that are sure to go far."
For more than 10 years, The Red Herring 100 North America award, open to private technology companies headquartered in North America, has been given to the top 100 tech companies based upon their technological innovation, management strength, market size, investor record, customer acquisition, and financial health. During the several months leading up to the announcement, hundreds of companies in the telecom, communications, security, Web 2.0, software, hardware, biotech, and clean tech industries sent in their submissions to qualify for the award.
“We’re honored by this prestigious distinction from Red Herring as it speaks to our leadership in the customer experience analytics market,” said Pacelli. “In weathering the economic downturn, organizations seek to differentiate themselves based on customer experience and turn to companies that help them better understand their end user. To that end, ClickFox looks forward to helping those organizations deliver a next-generation customer experience.”
ABOUT CLICKFOX
ClickFox is the defining leader of Customer Experience Analytics (CEA) software and solutions. By visually synthesizing all interaction touches, ClickFox enables businesses to manage the “Total Customer Experience” by connecting the dots and making sense of the complex choices of customer interactions that drives revenues, loyalty, and defections. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions—from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks—delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation’s largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability. For more information, visit www.clickfox.com.
ABOUT RED HERRING
Red Herring is a global media company uniting the world's best high technology innovators, venture investors, and business decision-makers in a variety of forums: a leading innovation magazine; an online daily technology news service; technology newsletters, and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation ecosystem, featuring unparalleled insights on the emerging technologies driving the economy. For more information, visit www.redherring.com.
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Contacts:
ClickFox:
Kristin Taylor
ClickFox Director of Marketing
Kristin.Taylor@clickfox.com
(404) 316-9475
Red Herring:
Yvonne Caprini
ycaprini@redherring.com
(650) 428 2900 x410
Are Saying... " We spend a great deal of time and money on our self-service and IVR applications, but were basically making assumptions based on usage metrics to optimize the systems…with ClickFox, we now have the confidence to make decisions that benefit our most important asset – our customers. "
- VP, Customer Experience at a Leading Telecom Service Provider