Powered by ClickFox's award-winning CEA platform, ClickFox Pulse features fully customizable executive dashboard reports that visually display customer experience trends and key performance metrics across channels so that users can monitor and track the metrics that are most important to their role or business.
Executives can quickly and easily monitor changes in metrics like self-service containment, first contact resolution, customer satisfaction and customer churn against internal goals and thresholds over time, and even compare their performance to external benchmarking indicators to see how they're faring against best-in-class leaders.
How can you visually display customer experience trends across interaction channels?
We've created a quick 4 minute video demo to give you a glimpse into the capabilities of ClickFox Pulse, the only product of it's kind that features fully customizable executive dashboard reports that visually display customer experience trends and key performance metrics across channels.
Users can monitor and track the metrics that are most important to their role or business and executives can quickly and easily monitor changes in metrics like self-service containment, first contact resolution, customer satisfaction and customer churn against internal goals and thresholds over time.
