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Build More Intuitive Self-Service
Bloomberg BusinessweekOrganizations across industries continue to encourage and deliver more self-service options via websites, kiosks, and automated phone systems in order to cut live-support costs and give consumers more control over their experiences. However, many are failing to design systems and processes with the customer in mind. That translates to increased operations costs and customer frustration and dissatisfaction.
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ClickFox Adds Advisory Board, Pushes Innovations in Big Data BI
Silicon AngleBig data analytics is drawing a lot of attention, both from the direction of businesses looking to monetize their data, and solutions providers working around developing increasingly sophisticated and comprehensive offerings. ClickFox, a maker of customer experience analytics software, is one of those solutions providers, offering its behavioral analysis engine to analyze “all customer interactions.” The company today announced that it has formed an Advisory Board that includes execs from several high profile companies: Rob Strickland, former chief information officer of T-Mobile, president of Strickland Consulting and founding member of the ClickFox advisory board, Jeffrey Papows, PhD, president and chief executive officer of Weblayers, Inc., Rob Davis, founder of VIA Partners, LLC, Stan McKee, former chief financial officer of Electronic Arts Inc.
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ClickFox Announces Formation of Advisory Board
6-21-2011Executives from Electronic Arts, T-Mobile, Weblayers and More to Provide Expertise in Evolving Experience Analytics Market
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What Makes Your Blood Boil?
Business Insider - Marco PacelliHas a customer service experience ever made you want to scream? You’re not alone. As consumers, we have high expectations for the companies we invest our money in. And when they fail on service, send us through migraine-inducing communications loops and waste our time, we’re frustrated and disappointed and we want to take action.
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ClickFox Leads Customer Experience Analytics Market, Grows Sales Team
Silicon Angle - Kristina FarrahIn an effort to address the growing need for better customer intelligence tools to improve service and streamline business among Fortune 500 customers, Clickfox, a leader in customer experience analytics (CEA) software and solutions, proudly announced the foundation of a top sales talent from software giants Oracle, SAP, IBM, Salesforce.com and couple of others.
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ClickFox Triples Sales Team to Address Emerging Experience Analytics Market
6-7-2011More Than 20 Experts from Oracle, SAP, IBM, Salesforce.com and Others Delivering 360-degree Customer Views to Fortune 500 Clients
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Failed Phone Authentication Costs Companies Money: Clickfox Report
Analytics company ClickFox released its latest Customer Experience Analytics Insights report, which focuses on customer service phone systems. It turns out that 10 percent of all customers are transferred to an agent due a failed authentication attempt by the system. Assuming that each such call would cost a company $5, the firm reckons that closing that 10 percent gap would save organizations an average of more than $13 million per year.
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ClickFox Reveals Customer Identification Pitfalls During Self-Service
ClickFox today released its latest Customer Experience Analytics Insights report, revealing that 10 percent of all customers who call into an automated phone system will be transferred to an agent because of a failed authentication attempt. Assuming a cost of $5 per call, closing this gap could save companies more than $13 million per year, the research suggested.
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The ClickFox Experience, From Funding to New Apps
ClickFox, the customer experience analytics company, has had quite a year so far, with a fresh round of funding, among other things. The $18 million in funding was received as a part of Series C round, and is a significant financial boost to the company. The funding was offered through a syndicate spearheaded by Morgan Stanley Alternative Investment Partners due to the reason that ClickFox is making good growth in its niche.
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The ClickFox Experience | Q1 2011 Newsletter Published
We just published our Q1 2011 newsletter and wanted to share it with site visitors and blog readers. Feel free to share the link with your colleagues as well.We just published our Q1 2011 newsletter and wanted to share it with site visitors and blog readers. Feel free to share the link with your colleagues as well.
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Video: Gartner urges business to integrate social media and CRM
The integration of social media and CRM technology will give businesses an unprecedented ability to build deep relationships with their customers within a few years, according to analyst Gartner.
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ClickFox CEO Marco Pacelli Explains the Whitespaces for Startups in Big Data
Marco Pacelli is a five time entrepreneur. At #strataConf 2011, he explains to John Furrier and Dave Vellante in #theCube what he sees as the areas that startups looking to apply their big data expertise to problems that are prevalent in the enterprise.
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Wikibon CTO Award for best enterprise infrastructure technology innovations of 2010
ClickFox for developing a comprehensive set of big-data software and services to process the billions of data elements required to piece together the total customer experience for an organization from all the touch points with customers and enabling action to be taken on a quarter-by-quarter cycle instead of a yearly cycle.
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ClickFox on Big Data Realism and Future of Customer Analytics
While the complexity of Big Data bugs analysts attending EMC's Breaking Records event in New York City this week, Marco Pacelli, CEO of ClickFox discusses the customers's perspective which he is representing in that affair.
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Real-time data analytics from customer interactions
At a recent EMC product launch in New York, there was a customer question and answer session for industry analysts with four of EMC's leading edge customers. One customer, Marco Pacelli, was the CEO of ClickFox, a company providing real-time data analytics to retailers, telecoms, banks and other high transaction volume companies.
