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Do the Right Thing: Gain the Customer Experience Advantage Over CRM
The ultimate challenge for CEM is to produce an analysis of a customer's entire history and current interactions, encompassing all communication channels. Clickfox has developed tools that take data from many different communication sources and attribute them to particular customers.
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Throw Open the Doors for Senior Management to Behold the Customer-Centric Approach to Your Center
How well do we really know our customers? With corporations investing hundreds of millions each year to improve the customer experience, management seems to have forgotten the main issue: serving the customer!
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ClickFox, Inc. Extends Integration with the Genesys Product Suite to Improve the Customer Experience Across the Web and Contact Center
In a follow-up to the Genesys/ClickFox recent technology partnership announcement, ClickFox, Inc today announced it has completed the advanced integration of the ClickFox Customer Behavior Intelligence (CBI) solution to the Genesys product suite.
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Genesys and ClickFox Improve Customer Experience With Analytics and Customer Behavior Intelligence
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, and ClickFox today announced they have integrated the Genesys 7.5 customer interaction management suite with ClickFox's Customer Behavior Intelligence (CBI) software and Genesys will begin reselling ClickFox software.
