San Francisco, CA
As the economy continues to recover and constrains leaders within organizations tasked with customer care and contact center leadership, Argyle Executive Forum, is pleased to present the 2011 Leadership in Customer Care forum.
Today’s economic landscape is forcing organizations to carefully examine and reduce their costs, but organizations need to put forth a customer-first approach to business now more than ever. It is the role of senior customer care executives to keep up with the challenges and the constantly evolving industry. Executives are looking at ways to succeed by leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns. These are amongst the topics that will be addressed at the 2011 Leadership in Customer Care Forum.