CustomerThink: Customer Experience Summit - Virtual (webinar)
Improving Your Customers' Cross-Channel Journey: Save Money, Make Money
Learn how progressive companies like Sprint are leveraging customer experience analytics to track customer journeys across interaction channels tied to business outcomes, enabling them to identify the paths leading to the most efficienct, satisfying, profitable experiences for the customer and the business. Attendees will hear how this innovative holistic approach to analytics is delivering unparalleled improvement including record-breaking JD Power and ACSI improvements, more targeted, effective sales and marketing campaigns and hundred-million dollar cost savings.
Featured Speaker: Alex Massie, SVP Business Solutions, ClickFox
Mr. Massie manages the delivery of business analytics and training services for ClickFox. Prior to ClickFox, he was an associate at Booz Allen Hamilton where he delivered engagements centered in strategy and business process redesign with emphasis on Customer Relationship Management.