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June 29, 2010

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What Our Customers Are Saying

"We use ClickFox to understand how our customers do business with Sprint. We use the information to address different types of customer inquiries to optimize the experience across [customer] care, the Web, and retail channels to make it easier for our customers to do business with us."

— Deeanne King, VP Customer Care for Sprint

Telco Industry Case Study

One of the most popular prepaid wireless brands in the US was searching for a way to reduce live agent support by providing more effective voice self-care options. Customer care management was interested in the ability to monitor changes in customer behavior and gain... Download »

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