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September 13, 2010

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What Our Customers Are Saying

"Hundreds of millions of dollars have been saved with ClickFox...our overall budget for call centers at Sprint is half today what it was in 2008 and we went from last place to first place in almost every major customer satisfaction survey."

— Lance Williams, Director Customer Management for Sprint Nextel

Sprint Nextel (Gartner & 1to1 Media Award)

When Dan Hesse took over the role of CEO at Sprint Nextel in December 2008, customer service wasn’t even on the company’s agenda. He immediately set out to change that, mandating that service be discussed in weekly meetings and refocusing the company on a... Download »