December 10, 2010
ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that it achieved record growth in 2010, with their collective customer cost savings totaling billions to date. CEA currently analyzes nearly one billion customer interactions per month across retail stores, web sites, call centers, chat, mobile applications and more from the nation's largest banks, wireless telcos, and utility and insurance providers serving nearly 300 million consumers.
Following a recent Series C funding round led by Morgan Stanley, ClickFox will further accelerate its growth in 2011 by expanding its reach into global markets and further developing its core analytic technology to scale to near real-time capabilities for true predictive business intelligence. As enterprises collect more and more customer data, ClickFox remains poised to lead as the only solution on the market that can deliver a single, powerful view of customer experience across channels for dramatically reduced costs, improved customer satisfaction and increased retention.
ClickFox will continue to leverage expertise from data storage and warehousing industry leaders to address the growing challenges associated with massive volumes of data scattered across the enterprise, business units and technology tools. "ClickFox has been solving Big Data challenges for years with its innovative, patented approach to analyzing and modeling structured and unstructured data from any data source to drive powerful business impact at Fortune 500 organizations ", said former T-Mobile CIO and member of ClickFox's advisory board, Robert Strickland. "I cannot imagine any company that is truly serious about their customer experience not leveraging this technology. By making sense of all channels of customer data and rapidly identifying the most critical areas impacting consumers and the business, ClickFox is effectively breaking down organizational silos and moving analytics up the value chain in today's data-fueled enterprise."
ClickFox will also continue to expand its strategic partnerships to include social media monitoring and analytics companies to deliver the first end-to-end social CRM solution that leverages customer behavior insight to push out highly targeted communications via communities and networks.
"With each additional customer added and more sophisticated deployments involving emerging channels like social media and even mobile field service devices, we are revolutionizing the way consumers interact and engage with companies today for stronger, more profitable customer experiences and relationships," said Marco Pacelli chief executive officer of ClickFox. "The power of our solution has delivered billion-dollar change in today's most customer-centric companies and is being touted as the ‘holy grail' in the data and analytics space."
ClickFox's customer base - which now includes two of the Big Four banks, nearly all of the North American wireless providers and a growing number of Fortune 500 energy/utility organizations - also comprises leading organizations in the telecommunications, healthcare, financial services, insurance, technology and retail industries. With nearly 1 billion customer interactions being processed monthly, ClickFox is the market leader in processing, analyzing and improving customer experience across industries and all interaction touch points.