March 2, 2010
ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced it has won the CRM Rising Star award from CRM magazine, the leading publication of the customer relationship management (CRM) industry. The prestigious award honors the vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes and technologies.
Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.
The magazine's Rising Star Awards are based on combination of weighted criteria, including revenues and revenue growth, market share, customer retention, and reputation for customer satisfaction. Specifically, the Service Rising Stars recognizes companies that in the past year have made a significant impression on the industry.
ClickFox made tremendous strides in 2009, including unveiling three new pre-packaged solutions offerings aimed at solving specific business problems: operational efficiency, customer retention, and customer satisfaction. ClickFox also grew its customer base, expanded deployments within their Fortune 500 client roster, and increased their transaction volume to nearly one billion customer interactions monthly. Drawing on this massive repository of data representing over 240 million consumers in the US, ClickFox leverages proven best practices to deliver deep insight into the most critical areas impacting today's customer experience.
"We're pleased to present a 2010 CRM Service Rising Star Award to ClickFox, a company that is dedicated to providing customer experience analytics software and solutions," said David Myron, editorial director of CRM magazine. "ClickFox offers a comprehensive cross-channel solution, enabling organizations to get a better view of each customer -- across and within all interaction channels -- resulting in dramatic cost savings and increased customer satisfaction and retention."
The 2010 CRM Service Awards will be presented at the CRM Evolution 2010 Conference (http://www.CRMevolution2010.com) at the Marriott Marquis in New York later this year. An expanded version of the results have been published in the March 2010 issue of CRM magazine-available in print and in digital NXTBook format. The awards package was unveiled online on March 1, 2010, at http://www.destinationCRM.com.
ClickFox's customer base includes leading organizations in the telecommunications, healthcare, financial services, insurance, technology and retail industries. With nearly 1 billion customer interactions being processed each month, ClickFox is the market leader in processing, analyzing and improving customer interactions across industries and all interaction touch points.
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit http://www.destinationCRM.com.