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- Welcome to ClickFox's Customer Experience Analytics Blog
- Two New Case Studies Added
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- New Webinar Event Announced
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- New Case Study - in Spanish!
- Telco Case Study Published
- Article Published at MyCustomer.com
- McKinsey on Customer Experience
- Second Event in Webinar Series Available for Replay
- Customer Experience Blogroll
- What are companies doing to improve their customers' experience?
- New White Paper on CSAT Published
- ClickFox Closes 2008 With 100%+ Growth Over Previous Year
- New Health Care Case Study Published
- Webinar with Intervoice/Convergys Announced
- ClickFox Receives 2008 TMC Product of the Year Award
- ClickFox CMO, Anna Convery, at the TAG CRM Society
- What are the Analysts Saying about 2009?
- Blogs are all a-twitter about ClickFox
- ClickFox and Amdocs Partnership Announced
- 2009 MIT Sloan CIO Symposium
- 5 Tips to Build Customer Loyalty
- ClickFox Selected as Top 40 Innovative Georgia Technology Company
- 5 Tips to Deal with Your Customer Experience Low Hanging Fruit
- The ClickFox Experience | Quarterly Newsletter Published
- Gartner Press Release about Cost Saving with BPM
- Check out the new designs in the Download Library
- To BI or not to BI? That is the Question
- CRM to CEM to CEA: The Evolution of Customer Experience
- Webinar with Adele Sage of Forrester Research Announced
- ClickFox Named Finalist for the Atlanta Business Chronicle’s Pacesetter Awards
- Cross-Channel versus Multi-Channel: What's the Difference?
- ClickFox Announces Three Customer Experience Analytics (CEA) Business Solutions
- ClickFox Named as Finalist for “Red Herring North America 100” Award
- ClickFox CEO Invited to Speak at 2009 MIT Sloan CIO Symposium
- ClickFox Partners with Adaptive Engineering
- ClickFox Named as a 2009 “Red Herring 100” Winner
- Check out our NEW Demo
- ClickFox Named as Finalist for 2009 SoftwareCEO Innovation Award
- DMG Consulting Company Report - Download Available
- Introducing the ClickFox Interview Series and Gavin Pitchersky
- Ventana Research Recommends Taking a Look at ClickFox
- New Resources - Case Studies In Spanish
- ClickFox CEA for Operational Efficiency Webinar Announced
- Operational Efficiency Webinar Recording Available
- Our Demo is in the Retail Customer Experience Video Gallery
- SpeechTEK 2009 is Less Than a Month From Today
- ClickFox Partners with Business Systems UK
- Customer Experience Analytics in Retail - Webinar Announced
- Retail Industry Brief Added to Download Library
- ClickFox CEA5 Product Demo
- ClickFox at SpeechTEK 2009
- CEA in Retail Webinar Replay Available
- ClickFox Partners with Greenplum
- Reduce Customer Churn and Build Loyalty with Customer Experience Analytics - Webinar
- How to Overcome BI Shortcomings - TMCnet Article
- Q3 Newsletter Published Today
- The Customer Experience Framework
- CEA Mentioned in CRMBuyer.com Article
- Article Published at Contact Professional
- Reduce Customer Churn and Build Loyalty - Webinar Replay Available
- Ignore Customer Experience at Your Own Risk!
- What top-performing banks already know about Customer Experience - Webinar Announced
- Putting the "Fun" in Customer Experience
- Finance Industry Brief Published
- ClickFox Customer Expands Deployment to All Customer Interactions
- CEA in Finance - Webinar Replay Available
- Multi-Million Dollar Analytics Contract Announced
- Customer Experience Analytics Demo En Espanol
- ClickFox Expands Telecommunications Footprint - Press Release
- The Hundred-Million Dollar Self Service Question - Webinar Replay Available
- Leading Energy Provider Expands ClickFox Deployment
- Giving Back - CHRIS Kids
- ClickFox Nearing One Billion Monthly Customer Interactions
- Check out our Customer Experience ROI Calculator
- Q4 Newsletter Published Today
- Utility Industry Brief Published
- ClickFox CMO to Speak at Annual State of CRM Event
- Customer Experience ROI Calculator Examples: Large Company
- Amdocs Names ClickFox ‘Emerging Partner of the Year’
- Check out our blogroll
- Fortune 500 Energy Provider Selects ClickFox for Cross-Channel Customer Experience Insight
- ClickFox Sponsors 22nd Annual 'On Wings of Hope's Gala
- Webinar with Forrester's Bruce Temkin - Registration Open!
- ClickFox CMO, Anna Convery, Quoted in 1to1 Magazine
- ClickFox Recognized with CRM Magazine'ss Rising Star Award
- CustomerThink Article by ClickFox CEO
- Expanding our Blogroll - March Update
- ClickFox Partners with Merced Systems
- ClickFox CMO to Lead Expert Panel at CRM Association Event
- Take our 2-minute Survey and Receive a Complimentary Market Brief
- Understand Your Customers - Webinar Replay Available
- Q&A Session From Our Last Webinar
- ClickFox Signs Multi-Million Dollar Expansion Contract
- ClickFox CMO leads CRMA/ATA panel
- Sales Director Positions Available at ClickFox
- ClickFox Achieves Record-Breaking Growth
- ClickFox Launches CEAi Customer Experience Industry Research
- Q1 2010 Newsletter Published Last Week
- Expanding Our Blogroll - April Update
- 1to1 Media Article: Self Service - Heaven or Hell?
- ClickFox Releases Results of Customer Interaction Survey
- Customer Experience Analytics? Search No Further!
- HBS Article on The Outside-In Approach to Customer Service
- ClickFox Board Member & Investor Honored at 2010 Eagle Star Award Gala
- ClickFox Customer Experience Analytics Mentioned in Recent Research Report
- Fill Out Our Quick Survey - Win an iPad
- ClickFoxGO! Offering Announced for Mid-Sized Enterprises
- ClickFox Announces "What Consumers Really Want" Webinar
- Ovum Report Featuring ClickFox Stresses Need for Cross-Channel Analytics
- Customer Tipping Point Survey Results Released
- Former T-Mobile Executive Joins ClickFox Customer Advisory Board
- Frustration Fridays: Customer Tipping Point Stories
- Agile Development Book Authored by ClickFox Team Available for Pre-Order
- ClickFox announces the launch of a new executive dashboard – ClickFox Pulse
- Q2 Newsletter Published Today
- #FrustrationFridays – More Customer Experience Horror Stories
- ClickFox Customer Sprint Wins Prestigious Customer Experience Award
- See How Sprint Leveraged CEA to Earn Top Industry Honors
- #FrustrationFridays - Customer Experience Nightmare Stories
- Agile Development Book by ClickFox R&D Team Now in Stock
- ClickFox CMO Interviewed by 1to1 Media (Video & Article)
- Meet ClickFox at SpeechTEK 2010
- Some Recent ClickFox Media Coverage
- What makes a good customer experience? Tell us, Win an iPad
- CustomerThink Interviews Sprint's VP of Customer Experience
- Know What Makes Your Customers Angry
- ClickFox and Next IT Announce Partnership
- ClickFox Pulse Product Demo
- Customer Service Best Practices Survey Results [Infographic]
- Q3 Newsletter Published Today
- Top-Ranked Energy Provider Selects ClickFox to Analyze Complete Customer Experience
- We're Hiring!
- Customer Experience is a ‘Big Data’ Problem
- Customer Experience Analytics for Field Service Operations
- ClickFox CEO Interviewed at EMC/Greenplum Launch Event
- ClickFox Continues to Expand Dominance in Utility Industry
- ClickFox Secures $18 Million in Series C Funding from Morgan Stanley
- Introducing Sefton Cohen - ClickFox's SVP of Worldwide Sales
- Watch as ClickFox's CEO is interviewed by Wikibon on Justin.TV
- ClickFox Continues Growth and Momentum in Analytics Space
- Social Media and Customer Service - Survey (Apple iPad Drawing)
- Media Roundup to Start Off 2011
- The ClickFox Experience - Quarterly Newsletter Published Today
- Going, Going, Gone! Your Customers are Gone!
- Are you asking customers for the right information?
- Voice of the (Vocal Few) Customer(s)
- ClickFox Triples Sales Team to Address Emerging Experience Analytics Market
- CEO’s Article on Business Insider: What Makes Your Blood Boil?
- siliconANGLE TV Interviews Rob Strickland at EMC World
- Y U NO Analyze Everything ?!?!?
- Social Media as an Emerging Customer Service Channel [Survey Results]
- Carl Lyon of The QoE Joins ClickFox for Customer Experience Roundtable Discussion
- E Source Announces Top Electric and Gas Company IVRs
- How much does it cost wireless providers to service different smartphone operating systems? [Infographic]
- CEO’s Article on Business Insider: Is Social Media Just Another Customer Service Interaction Silo?
- BEYOND BI: The Pursuit of High Performance Analytics [Webinar Replay]
- CEO’s Article on Business Insider: Which Operating Systems for Smartphones are Generating Higher Service Costs?
- CEO’s Article on Business Insider: “What is Customer Satisfaction—Really?”
- Do you use mobile apps? Answer our survey for a chance to win an iPad2!
- ClickFox and Teradata Announce Partnership
- The VoC Hoax (follow up post)
- ClickFox Joins CXPA as a Corporate Member
- CEO’s Article on Business Insider: Marketing’s Role In The Customer Experience Ecosystem
- New CEAi Infographic: Repeat Contact Behavior and Costs
- Mobile Apps for Customer Service and Engagement
- People Experience
- Consumer Tipping Point Survey Results Published [Infographic]
- Support
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- A Sly Partnership for ClickFox and Talisma
- Talisma and ClickFox Enhance Customer Interactions with Intelligent Analytics
- 5 Ways Customer Experience Analytics Helps Overcome the Shortcomings of BI Tools
- Amdocs Names ClickFox the Emerging Partner of the Year
- Analytics Player ClickFox Secures $18M in Financing from Morgan Stanley
- Behavioral Intelligence For Self-Service Applications
- Behind the Scenes at the Contact Center
- Billing World Talks to ClickFox about "The Journey from Analytics to BI"
- Breaking down the barriers to customer experience measurement
- Business Systems breaks into customer analytics market
- Call Weighting
- ClickFox CEO Marco Pacelli Explains the Whitespaces for Startups in Big Data
- ClickFox CEO, Marco Pacelli, interviewed on CRM-Daily.com
- ClickFox CMO, Anna Convery, interviewed at SpeechTechnology Magazine
- ClickFox Customer Behavior Intelligence Suite
- ClickFox Expands Deployment with Telecommunications Organization
- ClickFox Launches Interactive ROI Calculator Tool
- ClickFox Now Integrates with Greenplum Software to Analyze Customer Experiences
- ClickFox Partners with Greenplum
- ClickFox Provides Cross-Channel Analysis for Fortune 500 Company
- ClickFox Raises $18M, Helps Clients Get A Cross-Channel View On Customer Behavior
- ClickFox Reveals Customer Identification Pitfalls During Self-Service
- ClickFox Set to Process One Billion Monthly Customer Interactions
- ClickFox Signs Contract with Leading Global Financial Services Institution
- ClickFox Takes Customer Experience Analytics Beyond the Contact Center
- ClickFox Targets the Market's Pulse
- ClickFox Teams with Next IT for New Avatar Offering
- ClickFox and Business Systems Partner to Bring Customer Experience Analytics to EMEA Companies
- ClickFox and Business Systems Unite to Launch New Products and Services
- ClickFox and FDS Networks Group Continue to Build Customer Demand in China
- ClickFox and Greenplum Partnership Drives Next-Generation Customer Experience Analytics Solution
- ClickFox and Wipro Partnership Announced
- ClickFox mentioned in AtlanTech 2008 venture funding list
- ClickFox on Big Data Realism and Future of Customer Analytics
- ClickFox on CRM Talk Radio
- ClickFox to spend $18 million Series C round on research and development in social media space
- ClickFox's Customer Product Suite to Enhance Customer Experience
- ClickFox, E.piphany Promise Better CRM
- ClickFox, Inc. Extends Integration with the Genesys Product Suite to Improve the Customer Experience
- ClickFox, Inc. Links With Wipro Limited
- ClickFox, Wipro Sign Partnership Deal
- Closer look at service management: field service critical to customer experience
- Customer Infographics from 2010
- Customer service at the tipping point
- Data Intelligence Is the Next Big Thing
- Datamonitor Argues Virtues of Web 2.0 Technologies in Contact Centers
- DestinationCRM: ClickFox Analyzes the Customer Experience
- Do the Right Thing: Gain the Customer Experience Advantage Over CRM
- E-billing Enriches End User Experience
- Failed Phone Authentication Costs Companies Money: Clickfox Report
- Fast-growing data miner ClickFox raises $18M
- Finding a Clear Voice in IVR
- Genesys and ClickFox Improve Customer Experience With Analytics and Customer Behavior Intelligence
- Get Past the Yes Man
- How to Overcome BI Shortcomings: ClickFox
- It's True: Your Customer Can Love Your IVR (Or At Least Be Good Friends)
- Know What Makes Your Customers Angry
- Local CRM Experts Share What's Hot, What's Not at TAG CRM Meeting
- Mapping of Customer Interactions Now Possible with ClickFox Solutions
- MrWeb: Debut for Cross-Channel Calculator
- Multichannel Feedback - Contact Center Pipeline Article
- On the Prowl for New Ways to Cut Contact Center Costs
- Optimizing the Customer's Speech Experience
- Put Your Customers On Their Best Behavior
- Real-time data analytics from customer interactions
- Scaffolding the Gorge
- Self-Service: Is it Heaven or Hell?
- Service With A Smile, Really
- Sprint Answers the Call to Improve Customer Experience: Inside Scoop with Jerry Adriano
- Sprint Makes Customer Experience a Top Priority
- Survey: Most consumers want to interact with banks online
- Talisma Adds Deep Analytics to Offering
- The (better) future of tech support
- The 1to1 Blog: What Frustrates Customers?
- The 2010 CRM Service Awards: Rising Stars -- ClickFox (the Quick Fox)
- The ClickFox Experience | Q1 2010 Newsletter Published
- The ClickFox Experience | Q1 2011 Newsletter Published
- The ClickFox Experience | Q2 2010 Newsletter Published
- The ClickFox Experience | Q2 Newsletter Published
- The ClickFox Experience | Q3 2010 Newsletter Published
- The ClickFox Experience | Q3 Newsletter Published
- The ClickFox Experience | Q4 Newsletter Published
- The ClickFox Experience | Quarterly Newsletter Published
- The ClickFox Experience, From Funding to New Apps
- The New Customer Behavior Intelligence Solution
- Throw Open the Doors for Senior Management to Behold the Customer-Centric Approach to Your Center
- Time to Harmonize Your Cross-Channel Customer Experience
- Top-Tier Telecommunications Organization Expands ClickFox CEA Deployment to Include All Customer Int
- Turning Up the Voice of the Customer
- Ventana Research VP & Research Director Richard Snow Recommends ClickFox
- Video: Gartner urges business to integrate social media and CRM
- What's Wrecking Your Customer Experience?
- Wikibon CTO Award for best enterprise infrastructure technology innovations of 2010
- ClickFox Leads Customer Experience Analytics Market, Grows Sales Team
- What Makes Your Blood Boil?
- ClickFox Adds Advisory Board, Pushes Innovations in Big Data BI
- Build More Intuitive Self-Service
- 4 Ways to Connect the Customer Service Dots
- Special Focus: Improving Productivity Via Simplified Self-Service Authentication
- Yes, Customers Are Willing to Use Social Media for Customer Service [Infographic]
- ClickFox Research – What is the root cause of detractor formation?
- 30 Second MBA: What Do You Wish You Knew Before You Started Your Company?
- Survey Results: Perceptions of Customer Service Delivered Through Social Media
- Sprint’s Knowledge Advantage
- Another Reason To Go iPhone: It's Cheaper to Support
- Applying Data Analytics to Customer Experience and Service on Social Media
- Is Social Media Just Another Customer Service Interaction Silo?
- Social Media and Service Integration Spells Support Savings
- ClickFox Says Android and RIM Carry Extra Support Costs [Infographic]
- Android and BlackBerry tie up carrier support lines
- 5 Businesses That Will Live (Or Die) By Social Media
- “What is Customer Satisfaction—Really?”
- Fine-tuning the Data Warehouse
- Big-Data Success Stories: ClickFox
- ClickFox Helps Guide Evolution of Customer Experience
- Marketing’s Role In The Customer Experience Ecosystem
- Infographic: Mobile Apps and Customer Engagement
- Getting More Customer Love With Analytics
- Pay Heed To The 'Age Of The Customer'
- Customer experience management speak: The facts are in the fluff
- Marco Pacelli of ClickFox: Research Interview
- Survey Findings: Mobile Apps for Customer Service
- Service at Your Fingertips
- Curing the Big Data Fetish
- T-Mobile's Former CIO on How Big Data is Reshaping the C-Suite
- ClickFox stats highlighted in America Gas Magazine "Facts on Gas"
- Press Releases
- Former Nexidia Executive Anna Convery Joins ClickFox as CMO
- Top Avaya Executive Dave Johnson Joins the ClickFox Board of Directors
- ClickFox Announces $12.5 Million Round of Funding
- ClickFox and Intervoice Launch Joint Customer Analytics Solution
- How to Stop Your Customers From Defecting Because of Your IVR
- Genesys Integrates ClickFox
- ClickFox, Inc. Continues to Expand in the APAC Region
- The Customer's Bottom Line
- Nuance Communications Partners with ClickFox
- USAN Chooses ClickFox to Provide Customers with New Analytics Offering
- Benny Levin added to Board of Directors
- Servion and ClickFox Announce Partnership (part 2)
- Servion and ClickFox Announce Partnership (part 1)
- ClickFox named Cool Vendor in 2006 by Gartner
- Understanding Customer’s Needs - Cross-Channel Behavioral Modeling the Key to Understanding
- Peer Into Your Customer's World
- Convergys and ClickFox Form Alliance
- Commerce Plans To Integrate ClickFox Into Their Systems
- Commerce Bank Chooses ClickFox for Self-Service Success
- ClickFox Opens New Research Facility in Israel
- Computerworld's Horizon Award
- Industry Expert William Hawley Joins ClickFox As COO
- ClickFox and Audium Partner
- Innovation in Motion
- ClickFox's Michael Chavez to Present at SpeechWorld Industry Conference
- ClickFox Receives Best Product Award from AVIOS at SpeechTEK '05 Industry Conference
- Innovation in Motion 1
- ClickFox Receives Best Product Award from AVIOS at SpeechTEK '05 Industry Conference 1
- ClickFox Receives Customer Inter@ction Solutions Magazine's "Product of the Year" Award
- ClickFox, Inc. Appoints Marco G. Pacelli Chief Executive Officer
- ClickFox Chosen as Top 40 Innovator by Technology Association of Georgia
- ClickFox Wins 2004 Innovation Award From TMC Labs
- ClickFox Launches Customer Behavior Intelligence Suite to Optimize Self-Service Channels
- ClickFox to Host Part II in Webinar Series on Customer Experience Analytics
- ClickFox, Inc. Closes 2008 With 100%+ Growth Over Previous Year
- ClickFox Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazin
- Amdocs Signs Agreement with ClickFox to Sell Customer Experience Analytics Solutions
- ClickFox Selected as Top 40 Innovative Georgia Technology Company
- ClickFox Named Finalist for the Atlanta Business Chronicle’s Pacesetter Awards
- ClickFox to Host Part III in Webinar Series on Customer Experience Analytics
- ClickFox Wins Atlanta Business Chronicle’s 14th Annual Pacesetter Awards
- ClickFox Announces Three Customer Experience Analytics (CEA) Business Solutions
- ClickFox Named as Finalist for “Red Herring North America 100†Award
- ClickFox CEO Invited to Speak at 2009 MIT Sloan CIO Symposium
- Adaptive Engineering & ClickFox Partner to Deliver Next-Gen Desktop Customer Experience Intelligence
- ClickFox Named as a 2009 “Red Herring 100†Winner
- ClickFox Named as Finalist for 2009 SoftwareCEO Innovation Award
- ClickFox and Greenplum Partnership Drives Next-Generation Customer Experience Analytics Solution
- Top-Tier Telecommunications Organization Expands ClickFox CEA Deployment to Include All Customer Int
- ClickFox Signs Multi-Million Dollar Analytics Contract With Global Financial Services Company
- ClickFox Expands Telecommunications Footprint with Addition of International Wireless Voice and Data
- Leading Energy Provider Expands ClickFox Deployment for Deep Customer Experience Insight
- ClickFox Nearing One Billion Monthly Customer Interactions
- MEDIA ALERT: ClickFox Releases First Cross-Channel Customer Experience ROI Calculator
- MEDIA ALERT: ClickFox CMO to Speak at Annual State of CRM Event
- Amdocs Names ClickFox ‘Emerging Partner of the Year’
- Fortune 500 Energy Provider Selects ClickFox for Cross-Channel Customer Experience Insight
- ClickFox to Host Customer Experience Webinar Featuring Noted Industry Analyst
- ClickFox Named 2010 Rising Star by CRM magazine
- ClickFox Partners with Merced to Announce Integrated Customer Experience and Performance Management
- ClickFox to Lead Expert Panel of Call Center Executives at CRM Association Event
- ClickFox Signs Multi-Million Dollar Expansion Contract With Leading Global Financial Services Insti
- ClickFox Achieves Record-Breaking Growth
- ClickFox Launches CEAi Customer Experience Industry Research
- ClickFox Releases Results of Customer Interaction Survey
- Independent Research Firm Includes ClickFox Customer Experience Analytics in Recent Report
- ClickFox Expands Offerings with ClickFoxGO! Solution for Mid-Sized Enterprises
- ClickFox Hosts Webinar Featuring Leading Independent Research Firm
- Ovum Report Featuring ClickFox Stresses Need for Cross-Channel Analytics
- ClickFox Releases Results of Consumer Tipping Point Survey
- Former T-Mobile Executive Joins ClickFox Customer Advisory Board
- Media Alert: New Book Offers Six-Week Solution for Agile Software Development
- ClickFox Continues Customer Experience Innovation with First Executive Dashboard Application
- ClickFox Customer Sprint Wins Gartner & 1to1 Media CRM Excellence Award for Customer Experience
- ClickFox to Showcase Customer Experience Innovation and Success at SpeechTEK 2010
- ClickFox and Next IT Announce Partnership to Fuel Customer Experience Innovation
- Media Alert: ClickFox Releases Results of Customer Service Best Practices Survey
- Top-Ranked Energy Provider Selects ClickFox to Analyze Complete Customer Experience
- ClickFox Releases First Field Service Experience Analytics Solution
- ClickFox Continues to Expand Dominance in Utility Industry with Addition of Leading Canadian Energy
- ClickFox Secures $18 Million in Series C Funding from Morgan Stanley
- ClickFox Continues Growth and Momentum in Analytics Space
- ClickFox Triples Sales Team to Address Emerging Experience Analytics Market
- ClickFox Announces Formation of Advisory Board
- QBE FIRST Partners with ClickFox to Enhance Customer Experience
- ClickFox and Teradata Partnership Offers New Platform for Turning Big Data into Actionable Customer Experience Insights
- ClickFox Joins Customer Experience Professionals Association As Corporate Member
- Customer Experience Virtual Conference to Showcase 20 Thought Leaders Revealing Fundamental Transformations, Disruptive Ideas Over Coming Decade
- Events
- Predictive Analytics Innovation Summit 2011
- Gartner Customer 360 Summit 2011
- Gartner Customer Relationship Management Summit 2011
- Structure Big Data
- Frost & Sullivan Customer Contact 2011, WEST
- Argyle Executive Forum: 2011 Customer Care Leadership Forum
- Strata Summit 2011: The Business of Data
- 2011 Teradata PARTNERS User Group Conference & Expo
- CXPA Members Insight Exchange meeting
- Customer Experience Analytics: Holistic Insights on the Cross-Channel Journey
- Argyle Executive Forum: 2012 CMO Leadership Forum (New York)
- Argyle Executive Forum: 2011 Chief Information Officer Leadership Forum (New York)
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- Sprint Nextel - Video
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- Financial Industry Case Study
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- Financial Industry Case Study - En Español
- Healthcare Industry Case Study - En Español
- Telco Industry Case Study - En Español
- White Papers
- The Customer-Centric Enterprise - White Paper
- ESG Brief - ClickFox Product Report
- Ovum - Implementing Cross-Channel Analytics to Improve Customer Loyalty
- DMG Consulting - ClickFox Company Report
- New ClickFox Customer Experience Analytics - A Technical White Paper
- A Customer-Centric Approach to Service Dispatch Operations - White Paper
- IVR Optimization Best Practices - White Paper
- Leveraging CEA to Increase Customer Satisfaction - White Paper
- Moving from Contact Center to Contact Centric - White Paper
- Webinar Replays
- ClickFox Pulse Product Demo
- ClickFox CEA5 Product Demo
- What Consumers Really Want - Webinar
- Understand your Customers as Individuals, Not Individual Transactions - Webinar
- The Hundred-Million Dollar Self Service Question - Webinar
- Customer Experience Analytics in Finance - Webinar
- Reduce Customer Churn and Build Loyalty
- Customer Experience Analytics in Retail - Webinar
- ClickFox CEA for Operational Efficiency
- Delivering an Integrated Customer Experience
- Finding Your Competitive Advantage Using Customer Experience Analytics
- ClickFox and Forrester Research define Customer Experience Analytics
- Industry Briefs
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- CEAi - Self Service
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- CEAi - Wireless OS Service Costs
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Newsroom
February 3, 2012 ClickFox stats highlighted in America Gas Magazine "Facts on...
December 23, 2011 T-Mobile's Former CIO on How Big Data is Reshaping...
December 7, 2011 Curing the Big Data Fetish
December 5, 2011 Service at Your Fingertips
November 23, 2011 Survey Findings: Mobile Apps for Customer Service
November 22, 2011 Marco Pacelli of ClickFox: Research Interview
November 21, 2011 Pay Heed To The 'Age Of The Customer'
November 21, 2011 Customer experience management speak: The facts are in the...
November 14, 2011 Getting More Customer Love With Analytics
November 10, 2011 Infographic: Mobile Apps and Customer Engagement