ClickFox Detects Behavioral Issues Automatically
ClickFox automatically generates specific and actionable
recommendations
for improving self-service performance via its patent-pending artificial intelligence engine.
ClickFox calculates statistically how well your self-service systems are working—or not—to help your customers do what they want to do. You’ll be proactively alerted to behavior that doesn’t jive with the way the application was designed.
For example, ClickFox will identify excessive back-and-forth behavior between steps, unusually low utilization of certain paths, as well as point out steps that users think are closely related even though your application designers did not.
The result is the ability to know definitively what actions you should take to enhance the experience for your customers.