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Customers, at both the individual and group level, have behavioral patterns which impact your automated and live sales, service and support processes. Seeing this impact and understanding the behavior patterns will lead you to create the ideal customer experience. Every time.

ClickFox Customer Experience Analytics (CEA) software does something no other company or technology can do –– leverage the significant amount you've already invested in data collection by enabling the gathering, visualizing, analysis and management of the various paths customers take through and across any interactive touch–point. Retail, IVR, Web, Handheld Devices, CRM/Agent Desktops, Interactive Kiosks, E–mail and Chat customer paths are visually mapped so you can easily determine cross–channel interaction and discover where each and every interaction goes right or wrong, costs or saves you money.

Take an even closer look as our behavioral pattern recognition engine reveals what's really driving this behavior. Fix what generally amounts to tiny, unforeseen problems in your systems and processes and see immediate impact on your most crucial business drivers: operational costs, customer satisfaction, first–contact resolution, self–service completion, upsell opportunity and customer retention. ClickFox CEA delivers daily, weekly and monthly insight into achieving continuous improvements across all your customers' experiences.