Traditional measures of customer satisfaction – surveys and popular rankings like JD Power – are limited in scope and can lead to flawed business decisions. They rely on tiny representative feedback samples, lack customer behavior analysis, and present data without illuminating the reasons behind it.
By contrast, ClickFox delivers deep insights and informed decisions through cross-channel analytics. Only ClickFox connects all the touch points of customer interaction and transaction, aggregating data and showing trends in these paths tied to actual behavior and business outcomes. This lets you fully understand and respond to the causes of satisfaction issues, whether online, at the call center, in the storefront or somewhere else. And that lets you create well-informed and effective solutions.
Taking customer satisfaction to a new level, ClickFox’s unique analytics – by showing views of customer behavior, product performance and marketing impact – also pinpoint processes you can shift to positively change business outcomes and open new doors to opportunity.