Your consumers wield more reach and influence than ever before. They share with other consumers the pleasure and the pain of episodes they’ve had with your business. They communicate through company-provided channels and via social networks that amplify individuals’ voices with the masses. You have an opportunity to take that consumer voice and consumer experience to generate revenue – but only if you let ClickFox reveal exactly what your customers see.
ClickFox connects all the touch points of your customers. You see the value they bring to business. ClickFox’s unique dashboard – built with your interconnected customer data from all your channels – shows which products keep customers happy, which marketing campaigns are effective and which forms of communication different segments of your consumers prefer.
After ClickFox pulls these insights from all your data, you can decide how to put customers in the right channel at the right time. That means you can provide customers with their ideal experience – the communication they want, they service they desire, the products they love. You can improve your process of innovation, from more targeted marketing to more satisfying products and services. Not only will customers purchase more and generate incremental revenue, they will share the positive experience with others.
Once your business sees the unique views provided by ClickFox – the GPS for mapping customer experience – you can segment marketing campaigns by customers, their experience and their value. With that knowledge in hand, now you can make informed decisions that will increase revenue by recommending products, cross-selling and reducing churn. You amplify ideal experiences and adjust unsatisfying journeys.