Coupled with our industry-leading experience analytics software, ClickFox offers comprehensive professional and strategic services to help you establish quantifiable business goals and a roadmap to ensure the success of your project and maximize your ROI. Our highly seasoned consultants have over 100+ years of combined cross-industry experience, and have a deep understanding of the complexities surrounding the process of managing customer experience. In delivering multi-million dollar ROI to Fortune 1000 organizations, we have developed a proven methodology that will help you realize the full potential of ClickFox experience analytics. With knowledge and experience with all data sources and environments -- Retail, Web, IVR, CRM, Billing -- we will help you leverage your existing investments for full, cross-channel customer experience excellence.
For organizations not ready to map entire experience journeys, ClickFox can be a guide for smaller outcomes – for instance, improving a company’s ability resolve customer inquiries with just one call. And when they’re ready, businesses can work with ClickFox to see the whole picture.
Strategic Services
Leverage the Customer Experience Experts for Maximum Success
We are dedicated to ensuring that you receive the greatest possible value from your ClickFox solution. With our proven methodology, you can translate the paths of your customers into multi-million dollar insights that drive increased satisfaction, loyalty and revenue. Our seasoned business consultants work with customers to evaluate their existing environment, analyze opportunities, establish quantifiable business goals to measure the success and impact of CEA in your organization.
Your organization will benefit from thorough and in-depth analysis of customer experiences using the ClickFox Customer Experience Analytics Application, in-house supplemental analytics and reporting tools, and the expertise and industry knowledge that our expert business consultants bring to the forefront
Support Services
Technical Support for ClickFox CEA
ClickFox is committed to exceeding your expectations for excellent customer support services. For technical support, please contact us at:
US Toll Free: +1 866-902-5205
International: +1 303-962-3585
Email: support@clickfox.com
ClickFox University
Welcome to ClickFox University.
ClickFox’s Customer Enablement Program (CEP) is designed to ensure you obtain the greatest possible value from your ClickFox CEA solution.
Our structured and sequenced series of courses and programs guide your Analysts and Users through the progression of skills and capabilities needed to obtain the maximum return on your investment.
Our courses and programs teach the entire spectrum of skills needed to use and apply CEA as well as perform complex analytics. These capabilities enable your associates to quickly understand and improve your customers’ experiences within your business service channels.
Each of our training experiences are custom tailored to your business issues and contextualized around your business data. As a result, while in training, participants perform real work on real data so that you begin to reap the benefits of ClickFox CEA immediately.
The key benefits of the ClickFox Customer Enablement Program include:
Organizational Readiness:
- ClickFox teaches users how to work backwards from strategic goals to determine how customer experience initiatives can help achieve the desired outcomes.
- We enable CEA users to develop more effective strategies, apply best practices for using customer experience analytics, and measure the impact of process changes over time.
Autonomy:
By focusing on your organizations specific business pains/issues, we empower users to skillfully target the most critical issues impacting your business.
- The program is adaptable to the level of capability and independence that you desire
- By utilizing the proven Master/Apprenticeship methodology, we ensure your long-term success by transferring skills and advanced analytical capabilities to your in-house resources so that you can reap the benefits of CEA in your environment.
Personalized Instructor Insight:
The ClickFox Customer Enablement Program goes beyond a traditional training program. Courses are taught by ClickFox Business Consultants who are already working on your companies Customer Experience Analysis effort. Their knowledge and appreciation of your data and business goals enable them to provide tailored instruction that accelerates your Users ability to understand your data model and target the application of the powerful CEA feature set.
On-Going Support:
Because the course is taught by Business Consultants who are already working with your team, they continue to be available for on-going coaching and support, well after the training concludes.
Customer Enablement Program Details »
"How To" Vignettes »
ClickFox CEA Best Practices »
Customer Feedback:
At the conclusion of all our training session we ask for our customer’s feedback. Below is a sample of their thoughts:
- “Very clear presentation followed by examples that allowed us to practice and solidify understanding” – Oct. 2011
- “The hands-on Real Life examples were the best part of this course.” – Sept. 2011
- “The instructors got the class to participate more than I thought possible” – Oct. 2011
- “The best part of the class was that they had our own data to use during the course.” – Oct. 2011
Arranging for Training:
To request and schedule ClickFox Customer Enablement Program sessions, please contact your ClickFox Account Executive or Project Manager.
For information about our programs, please contact Doug Akerlund, Director: ClickFox University at doug.akerlund@clickfox.com.
