Coupled with our industry-leading experience analytics software, ClickFox offers comprehensive professional and strategic services to help you establish quantifiable business goals and a roadmap to ensure the success of your project and maximize your ROI. Our highly seasoned consultants have over 100+ years of combined cross-industry experience, and have a deep understanding of the complexities surrounding the process of managing customer experience. In delivering multi-million dollar ROI to Fortune 1000 organizations, we have developed a proven methodology that will help you realize the full potential of ClickFox experience analytics. With knowledge and experience with all data sources and environments -- Retail, Web, IVR, CRM, Billing -- we will help you leverage your existing investments for full, cross-channel customer experience excellence.
For organizations not ready to map entire experience journeys, ClickFox can be a guide for smaller outcomes – for instance, improving a company’s ability resolve customer inquiries with just one call. And when they’re ready, businesses can work with ClickFox to see the whole picture.
Strategic Services
Leverage the Customer Experience Experts for Maximum Success
We are dedicated to ensuring that you receive the greatest possible value from your ClickFox solution. With our proven methodology, you can translate the paths of your customers into multi-million dollar insights that drive increased satisfaction, loyalty and revenue. Our seasoned business consultants work with customers to evaluate their existing environment, analyze opportunities, establish quantifiable business goals to measure the success and impact of CEA in your organization.
Your organization will benefit from thorough and in-depth analysis of customer experiences using the ClickFox Customer Experience Analytics Application, in-house supplemental analytics and reporting tools, and the expertise and industry knowledge that our expert business consultants bring to the forefront
Support Services
Technical Support for ClickFox CEA
ClickFox is committed to exceeding your expectations for excellent customer support services. For technical support, please contact us at:
US Toll Free: +1 866-902-5205
International: +1 303-962-3585
Email: support@clickfox.com
Training Services
Knowledge is Power
The primary goal of the ClickFox Customer Enablement Program (CEP) is to help our customers become independent in the use of experience analytics to improve their business service channel. The CEP is custom tailored to your most critical business issues and adaptable to the level of capability and independence that meet your specific needs. You’ll leverage the knowledge and experience of our seasoned customer experience consultants and experts- who have collectively delivered over $1B in bottom-line revenue to some of the nation’s leading fortune 500 organizations. By leveraging an innovative master-apprentice-based format, ClickFox business analysts applies a cycle of skill and knowledge instructional practices that are designed to transfer the thinking processes they apply within the product. This thought and practice sharing sharpens the user's skills and thought process to become experts on how to leverage experience analytics to drive strategic business results in their specific environment.
