Two of the Big Four banks currently leverage to analyze customer behavior for over 100 million consumers across retail branches, web sites, call centers, ATMs and SMS/mobile banking applications, delivering insight into the most critical issues impacting the customer experience and profitability including customer satisfaction, self service effectiveness, dispute handling and program adoption.
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5 of the top 6 wireless providers in the U.S. leverage Customer Experience Analytics to identify hundreds of millions of dollars in operational savings, increased customer retention, and satisfaction-driven revenues. Wireless organizations are also applying cross-channel analytics to gain insight into behavior across mobile devices and applications, enabling personalized and tailored products and services to consumers.

Healthcare insurers turn to ClickFox to help them better understand their customers' needs and adopt a more member-centric approach to customer communications. Be it simple changes in prescription refill processes, or a wide-scale revamp of messaging and communications methodologies, ClickFox CEA is helping healthcare companies differentiate themselves and improve customer satisfaction.

As the cable industry seeks to grow in an increasingly competitive environment, providing an outstanding customer experience becomes a critical differentiator. ClickFox delivers powerful insight into customer behavior across service channels like web, IVR, live agent, chat and even set top boxes and connects them to business outcomes to show the specific paths leading to low satisfaction, customer churn, repeat and unnecessary field service visits and increased operations costs. One of the nation’s largest cable providers identified over $10M in avoidable truck rolls with experience analytics insights.

Some of the biggest names in health, life and auto insurance are applying customer experience analytics (CEA) to analyze the behavior of over 50 million consumers nationwide. By understanding how insurance customers are interacting across service channels along their lifecycle, these organizations have achieved more efficient claims processes, greater competitive advantage, increased marketing and sales effectiveness and higher retention rates.

Three of the leading Fortune 500 energy organizations and several regional providers apply customer experience analytics (CEA) to analyze cross-channel customer behavior for over 13 million utility consumers. In the last 3 years alone, ClickFox has identified over $100M in cost savings by delivering powerful insight into the top areas of service driving up operations costs, including utility self-service, repeat contacts, field service dispatch and even AMI/SmartMeter trends.

Customer information and customer interactions are a retailer's most valuable asset. Until now, being able to understand comprehensive cross-channel customer experience and gaining actionable insights from that information has been too difficult or too expensive. ClickFox's Customer Experience Analytics solution helps retail organizations easily aggregate both customer information and cross-channel customer behavior into one single source for sales, marketing, operations and business performance information, providing powerful analytics tools to improve decision making across the organization.
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