Unstructured data create chaos until cross-channel analysis brings insights, clarity and calmness. ClickFox assembles disparate pieces of your customers’ experiences and draws a complete, intuitive picture.
ClickFox is the only GPS of customer experience – your business partner who brings order to the complex maze of data that you have collected for years about your customers. ClickFox restores order by connecting and analyzing all your customers’ touch points and presenting the data visually as “journeys,” – the paths that customers take when they navigate your business through multiple channels. ClickFox’s unique and intuitive maps let your business leaders see and identify the root causes of customer behavior.
This can’t be achieved through traditional approaches to measuring and managing customer experience like customer surveys, web and speech analytics. This can’t be analyzed with business intelligence tools, which capture only a tiny slice of this new cross-channel consumer, and only provide high-level metrics around what customers do and when. Without insight into how and why customers behave the way they do, it is nearly impossible to understand the total customer experience
With clarity and order available through ClickFox technology, executives can make specific changes that will lead to desired outcomes. Only ClickFox creates cross-channel visibility that reveals the complete picture of customer experience – not just pieces and glimpses. Bad journeys can be rerouted, ideal ones promoted.
The Business Impact
ClickFox’s unique Customer Experience Analytics (CEA) solution delivers a single, powerful view of the total customer experience across and within all communication channels, providing deep and actionable insight for better decision making and significant return on investment (ROI). By aggregating data from existing sources –...
Industries
ClickFox currently analyzes customer behavior for over 400 million consumer accounts across industries, gaining insight into the most critical trends impacting customer experience in banking, insurance, utility, telecom/wireless, retail and travel/hospitality. With deep domain expertise spanning industries, ClickFox has deliverd over $1B in cost savings and...
Customer Successes
ClickFox proudly works with some of the largest, most innovative companies in the world, providing them with the most sophisticated Customer Experience Analytics (CEA) solutions and services available. With Fortune 500 leaders across multiple industries such as Finance, Telecommunications, Cable, Utilities and Insurance, ClickFox delivers unmatched...
