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Management Team

Over 50 years of combined expertise in development and operations ensuring innovation with execution

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Marco G. Pacelli, Chief Executive Officer

Marco Pacelli has served as ClickFox’s Chief Executive Officer since 2004. As CEO, Pacelli is focused on driving profitable growth for ClickFox worldwide and guiding the ClickFox innovation agenda to ensure our clients gain actionable insights from the ClickFox platform leading to substantial savings, revenue growth and loyal customers. A veteran high-tech executive, Pacelli has more than 18 years of experience in commercializing technologies and leading companies to success. Before joining ClickFox, Marco held the senior position at NICE Systems of SVP of Worldwide Sales and Channels where he was responsible for developing their worldwide Call Center practice. His experience spans many technological sectors from Call Centers to Wireless Telecommunications.

Watch a video of Marco explaining ClickFox’s unique approach ยป


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William Hawley, Chief Operating Officer

Bill Hawley is the Chief Operating Officer at ClickFox, overseeing global business operations for all technology and cloud solutions that our clients rely on for advanced analytics and actionable insights in their daily operations. In this role, Hawley is responsible for defining strategic direction for operational excellence across the company, as well as development and delivery of the ClickFox platform. Prior to joining ClickFox, he served as Senior Vice President of Client Services at NICE Systems where he established a highly profitable service organization that contributed to a significant portion of the company’s annual revenue. Prior to his tenure at NICE, he served as Vice President of Information Systems at FUSA/Bank One and held various senior leadership positions at MBNA America.


ClickFox CFO Sharon Lynch
Sharon Lynch, Chief Financial Officer

Sharon Lynch is the Chief Financial Officer, overseeing corporate development, enterprise financial activities and human resources functions at ClickFox. In her role, Lynch provides direction in both strategic and tactical areas focused on budget management, forecasting needs, future investment and growth plans. Prior to joining ClickFox, she served as Vice President Finance and Controller at Dun & Bradstreet Software. A Certified Public Accountant, Lynch has over 18 years of experience specializing in implementing policies and procedures, as well as accounting controls. She holds a Bachelor of Science in Industrial Management from Georgia Tech.


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Joe Galvin, CMO-EVP Sales and Alliances

Joe Galvin is the Chief Marketing Officer and Executive Vice President at ClickFox. In this role, Galvin is responsible for leading all internal and external communications encompassing marketing, advertising, industry analyst relations, brand and media relations. Galvin has been a leader in managing customer interactions for over 20 years. Prior to joining ClickFox, he served as President of J. Galvin and Associates, a consulting firm focused on delivering customer service strategies and technology to improve the customer service experience. As Senior Vice President of Customer Care for Dish Network, his strategic insight improved the efficiency and effectiveness of the organization. During his career, Joe has led diverse, large scale operations to deliver sales, service and technical solutions to customers in organizations such as MCI Telecommunications.