ClickFox seamlessly ingests data across all channels, breaking down silos that prevent you from seeing the whole customer journey. When you’re able to view your business through the eyes of a customer, you can easily identify friction points to understand what is impacting your customer satisfaction scores.
If you could prevent customer churn, would you? ClickFox uses predictive analytics to identify the top journeys your customers take before leaving your company. Keep your customers by taking action before they stop buying from you.
Discover which journeys drive customers to high-cost channels, like the call center. Increase your bottom line with data-driven insights that allow you to monitor, measure and identify areas for improvement.
When customers are forced to pick up the phone after starting online, you’ve simultaneously reduced customer satisfaction while increasing your operating costs. Our platform illuminates pain points that force your customers out of their preferred channel and into a higher cost-to-serve channel.