More Insights
Than You Can Imagine

Combining Customer Data from
Any Source So You Can Make Smarter Decisions

We Provide Radical Transparency into Customer Journeys

Your customers are your most important asset — we’ll help you keep them. Our platform allows you to identify human behavior and improve the customer experience by analyzing every step of your customer’s journey.

Measure Customer Satisfaction

ClickFox seamlessly ingests data across all channels, breaking down silos that prevent you from seeing the whole customer journey. When you’re able to view your business through the eyes of a customer, you can easily identify friction points to understand what is impacting your customer satisfaction scores.

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Improve Customer Loyalty

If you could prevent customer churn, would you? ClickFox uses predictive analytics to identify the top journeys your customers take before leaving your company. Keep your customers by taking action before they stop buying from you.

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Increase Revenue

Discover which journeys drive customers to high-cost channels, like the call center. Increase your bottom line with data-driven insights that allow you to monitor, measure and identify areas for improvement.

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Decrease Costs

When customers are forced to pick up the phone after starting online, you’ve simultaneously reduced customer satisfaction while increasing your operating costs. Our platform illuminates pain points that force your customers out of their preferred channel and into a higher cost-to-serve channel.

 decrease costs

SOME OF OUR CUSTOMERS

What Our Customers Are Saying

"Leveraging journey data within ClickFox, we were able to quickly understand the true magnitude of High Bill calls and identified a population to target for Billing Programs."
Don Hodson
Director of Customer Engagement
Georgia Power
"ClickFox allows us to trace the multitude of things a customer does, and given what they do, how it affects the bottom line of our business."
Lori Bieda
Head Analytics Centre of Excellence
BMO
"Journey analytics makes it possible to trace back to the very event, contextualized in time and sequence, where things began to go awry, the moment where a misunderstanding, incomplete details, or technical issues sent the user into a spiral of a bad customer experience."
Oscar Vergé
Global Director, Digital Transformation
Atos
"Over the past 5 years ClickFox's Journey Analytics tools have proven to be key in changing the way we listen to, and understand, our customers. The insights the platform continuously delivers have driven critical digitization and complaint reduction initiatives for the bank."
Nick Hall
Managing Director for Analytics, Customer Experience and Experience Insights
Barclays UK
"Traditionally, insurers manage each lines of business as separate silos of decisions and cost management. But people are whole humans, and we have to look at this holistically. The excitement in the journey is when we actually see how this all comes together and to be able to manage the whole person towards a better end. That’s what we’re looking to uncover in the data."
David Edelman
Chief Marketing Officer
Aetna

Top Content

INTRODUCING

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CRITICALITY OF SEQUENCE IN EVENT BASED DATA

 
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