More Insights
Than You Can Imagine

Combining Customer Data from
Any Source So You Can Make Smarter Decisions

What We Do: Productionize Our Experience

With nearly two decades in the big data analytics and customer experience space, ClickFox has seen and dealt with virtually every data source. We build products that apply lessons learned in advanced journey analytics, while enabling business users to perform complex journey science.

Journey-Discovery.pngOmni-Channel

ClickFox accepts data from ANY data source where there is an event name and timestamp by easily ingesting data from your existing, native, data repositories.

Journey-Blueprint.pngContextualize Customer Journeys

Business users sequence ANY & ALL interaction events and categorize them from the customer point of view, enabling robust journey management.

Connect-Journeys.pngConnect Journeys

Amazing opportunities lie hidden in your data that are only uncovered when events are connected into journeys. The ClickFox user interface enables business users and data experts to apply years of experience through a proprietary journey language.

Journey-Proof.pngRapid Journey Analytics

Visually explore and analyze connected journeys, while making contextualized journey data available to downstream systems and projects. With data automatically and continuously collected, connected and contextualized, you can focus on what's important.

SOME OF OUR CUSTOMERS

What Our Customers Are Saying

"Leveraging journey data within ClickFox, we were able to quickly understand the true magnitude of High Bill calls and identified a population to target for Billing Programs."
Don Hodson
Director of Customer Engagement
Georgia Power
"ClickFox allows us to trace the multitude of things a customer does, and given what they do, how it affects the bottom line of our business."
Lori Bieda
Head Analytics Centre of Excellence
BMO
"Journey analytics makes it possible to trace back to the very event, contextualized in time and sequence, where things began to go awry, the moment where a misunderstanding, incomplete details, or technical issues sent the user into a spiral of a bad customer experience."
Oscar Vergé
Global Director, Digital Transformation
Atos
"Over the past 5 years ClickFox's Journey Analytics tools have proven to be key in changing the way we listen to, and understand, our customers. The insights the platform continuously delivers have driven critical digitization and complaint reduction initiatives for the bank."
Nick Hall
Managing Director for Analytics, Customer Experience and Experience Insights
Barclays UK
"Traditionally, insurers manage each lines of business as separate silos of decisions and cost management. But people are whole humans, and we have to look at this holistically. The excitement in the journey is when we actually see how this all comes together and to be able to manage the whole person towards a better end. That’s what we’re looking to uncover in the data."
David Edelman
Chief Marketing Officer
Aetna

Top Content

INTRODUCING

JOURNEYS TELL THE STORYGET THE WHITE PAPER

CRITICALITY OF SEQUENCE IN EVENT BASED DATA

 
GET THE WHITE PAPER