Journeys have proven to be over 30% more predictive than individual touch points for key business drivers such as customer satisfaction and reducing churn. Using our Fox engine, Fortune 500 clients have gained insights that have led to billions in savings and revenue.
The Fox Platform provides teams with the data and tools required to surface tangible opportunities rapidly, track impact, and integrate journey data seamlessly into existing client business intelligence systems. Fox’s unified, dynamic views of the data mapped across interaction channels give a bird’s eye view of the top customer journeys and also allow you to drill down to gain further insights into customer experience analytics and journey details.
Jeff Jonas, better known as The Wizard of Big Data, sat down with ClickFox to discuss the parallel of “Context Computing” to Journey Analytics. Both practices are built upon having connected, contextualized data and the possibilities and types of problems that can solved are limitless when data finds data.
"This forward-thinking partnership provides another level of innovation to our new Service Intelligence and Analytics offering and digital transformation vision. It lays the foundation for future automated technologies to quickly advance next-generation products for our clients. This unique and groundbreaking approach also enables businesses to quickly identify where to automate for the best results."
Michel-Alain Proch, Group Senior Executive Vice President, CEO North American Operations at Atos
"ClickFox’s unique capability produces a contextualized Journey Dataset that when used by applications, predictive models, decisioning systems, alerting systems, and any existing system in the Enterprise, will lead to billions of dollars of revenue opportunity through a library of Use Cases!"