EXPERT OPINIONS

THE LEADER IN CUSTOMER JOURNEY ANALYTICS





  • Journeys have proven to be over 30% more predictive than individual events or moments of time for key business drivers such as customer satisfaction and reducing churn. Using CEA, our Fortune 500 clients have gained insights that have led to $billions in savings and revenue.
  • The CEA Platform provides teams with the data and tools required to surface tangible opportunities rapidly, track impact and integrate journey data seamlessly into existing client business intelligence systems. CEA’s unified, dynamic views of the data mapped across interaction channels give a bird’s eye view of the top customer journeys and also allow you to drill down to gain further insights into customer experience analytics and journey details.
  • ClickFox offers a one of a kind big data platform and a suite of solutions that enable enterprises to get the most value out of each customer interaction across all channels. With its unique data infrastructure and proprietary algorithms, the ClickFox Experience Analytics (CEA) Platform connects all customer touch point data across enterprise systems to create transparency on the end-to-end Customer Journeys.

ClickFox CEO Marco Pacelli interviews Jeff Jonas
about Big Data and the challenges to enterprises.

 

Part 1

Part 2

Part 3

Jeff Jonas Audio Interview Part I

 Jeff Jonas, better known as The Wizard of Big Data, sat down with ClickFox's VP of Marketing, Tim Friebel, to discuss the parallel of “Context Computing” to Journey Analytics. Both practices are built upon having connected, contextualized data and the possibilities and types of problems that can solved are limitless when data finds data.

Jeff Jonas Audio Interview Part II

"This forward-thinking partnership provides another level of innovation to our new Service Intelligence and Analytics offering and digital transformation vision. It lays the foundation for future automated technologies to quickly advance next-generation products for our clients. This unique and groundbreaking approach also enables businesses to quickly identify where to automate for the best results."

Michel-Alain Proch, Group Senior Executive Vice President, CEO North American Operations at Atos

"ClickFox enables Data Scientists unparalleled capability to improve Customer Journey Analytics. Standard Hadoop interfaces can now surface Journey Data to any number of reporting, alerting, or operational decisioning systems."

Lori Bieda, Head of Analytics Centre of Excellence at Bank of Montreal

"ClickFox’s unique capability produces a contextualized Journey Dataset that when used by applications, predictive models, decisioning systems, alerting systems, and any existing system in the Enterprise, will lead to billions of dollars of revenue opportunity through a library of Use Cases!"

Mike Olson, chief strategy officer at Cloudera

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