FINDING CUSTOMER JOURNEY SUCCESS

Companies from many industries, such as: IT Servicing, Healthcare, Hospitality, Retail and Airlines to name a few, have used ClickFox to automatically collect and connect their customer interactions into journeys.

They rely on journey analytics to make informed, intelligent decisions.

The results of a better experience*


DIGITAL ADOPTION

Develop more targeted digital campaigns and adoption plans through analyzing customer behaviors in human touch channels and determining which interactions and customers are the best candidates for digital adoption.


20%

reduction in calls to agents

NPS/CSAT DRIVERS

Most companies only read the verbatim text of CSAT/NPS surveys, but understanding the customer journey before filling out a survey is key to reducing pain points and doubling-down on effective parts of the business.

10%

reduction to low CSAT/NPS scores

FRAUD MODEL ENRICHMENT

Utilize customer behavior trends to detect fraudulent activity and improve the intelligence of fraud detection models with rich journey variables.




20%

Gini score improvement

MARKETING: ACCOUNT ACQUISITION AND UPSELL

Maximize conversion opportunities and acquisition strategies to optimize sales and marketing initiatives leveraging journey data.




$10M

in additional revenue

PROCESS OPTIMIZATION

Companies in all industries have antiquated processes and systems that cut across various channels and act in isolation from one another. These technical challenges represent a lost opportunity to migrate customers to self-service functionality and the lost revenue opportunities from streamlining lending outdated processes.




20%

productivity improvement

REDUCE SERVICE TICKET PING-PONGS

Connect your service tickets into journeys to uncover where and why they are being passed back and forth between departments and agents.




15%

operational cost reduction

Hospitality Customer Success Story

Discover how customer journeys identified $20M in revenue enhancement opportunities for this major international hotel chain. 

 

A marketing analytics team performing customer journey analysis, "used a foundation of relevant customer data to activate audience segmentation, testing, personalization and optimization, and achieved a 24% conversion lift in digital commerce.."

- Gartner for Marketers

Journey Succes Hospitality
Get the Case Study

"Keeping your customers satisfied, getting journeys right is much more important than getting each individual interaction right.

Excellence in journeys means:

  • 20% improvement in customer satisfaction

  • 10% - 15% improvement in revenues

  • 15% - 20% lower costs to serve

  • 20% - 30% higher employee engagement."

- David Edelman, McKinsey & Company