PRIVACY POLICY

Privacy Statement for Visitors to ClickFox Websites

At ClickFox your privacy is of utmost importance. ClickFox is committed to preserving your trust and confidence. That is why we want you to understand how we handle information we learn about you from your visit to this website, what measures we take to safeguard that information and our commitment to data security.  In order to maintain your privacy, ClickFox adheres to the following privacy principles:

Collection and Use of Visitor Information

We use our own product, ClickFox, to analyze traffic to our websites. This information is used in aggregate to analyze and improve our websites.

Use of Cookies

Like many websites, ClickFox uses cookies which allow us to make your visit to our website easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.

A cookie cannot read personal data off your hard disk or read cookie files created by other sites; indeed, the only personal information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behavior, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of ClickFox’s website without accepting cookies from ClickFox; however, some website functionality may be lost by disabling cookies on your computer. Other ClickFox web pages, particularly those which require a login and password, require cookies and cannot be used when you have disabled cookies in your browser.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before it accepts cookies or refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser.

Your Consent

By using our websites, you consent to the collection and use of this information as outlined in this privacy policy. We may change our privacy policy at any time and without notice. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

Privacy Statement for Visitors to Sites that Use ClickFox

At ClickFox, the privacy of visitors to our customers’ websites is of utmost importance. In order to maintain your privacy, ClickFox adheres to the following privacy principles:

No Collection of Personal Information

ClickFox does not collect any personal information such as names, phone numbers, or addresses from visitors to our customers’ websites. The customer’s site may collect personal information and make it available to ClickFox for analysis; this is subject to the customer’s privacy policy. In this case, ClickFox does not accept or include in its reports on traffic analysis personally identifiable information such as name, phone number, or street address. Only aggregately anonymous information such as age, state, zip code, or email domain will be used.

Collection of Non–Personally Identifiable Information

ClickFox collects anonymous visitor information like IP addresses, browser types (such as Microsoft Internet Explorer or Netscape Navigator), referring pages, pages visited and time spent on the website. ClickFox collects this non–personally identifiable information for the following purposes:

  1. To provide anonymous statistical analysis of web page traffic patterns to our customers for their websites
  2. To administer our website and servers
  3. To allow for auditing of our services by third parties
  4. To improve our services

Use of Anonymous IP Address

IP addresses are recorded by every site on the internet. ClickFox, Inc. collects this information as well, but does so exclusively for anonymous statistical purposes.

No Individual Profiling

ClickFox does not create individual profiles of visitors. Unlike other tracking services, we do not have a database of individual profiles of each visitor.

Third Party Access

Our customers control access to ClickFox web traffic analysis reports. ClickFox does not provide access to anyone other than the users identified by our customers. ClickFox’s anonymous traffic data for a customer’s website may be provided to an auditing service upon request from such customer.

Anonymous Use of Cookies

It is ClickFox’s policy to use cookies only for more accurate anonymous traffic analysis, such as tracking the time/date of the visit, the page viewed, the referrer, and transaction information for e-commerce pages. The cookie information does not include personal data such as name, age, phone number, email address or mailing address. In addition, ClickFox does not link cookies to personal data such as name, age, phone number, email address or mailing address. As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing our customers to monitor traffic on their site. Most browsers are initially set up to accept cookies. If you would prefer, you can set your browser to reject cookies.

ClickFox customers use customized JavaScript tracking code provided by ClickFox to track anonymous information about their website visitors’ activity. This code contacts ClickFox’s servers, receives a response, and loads an image to the page. This 1×1 image is called a clear gif or web bug. This JavaScript tracking code does not collect personal information such as name, age, phone number, mailing address or credit card numbers from visitors to our customers’ websites. Visitors may elect to opt out of receiving tracking cookies for all sites using ClickFox services. Please visit our opt–out page for more information.

Privacy Statement for Customers Using ClickFox to Analyze Web Traffic

At ClickFox, the privacy and security of our customers’ information is of utmost importance. In order to maintain your privacy, ClickFox adheres to the following privacy principles:

Your Information is Secure

All the traffic information we compile for your website and personal information that we collect about you and your visitors is considered confidential. Access to this information is protected by usernames and passwords. You should keep your password and user name confidential. We have implemented industry standard security mechanisms to protect this information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Examples include password protected access and firewalls. ClickFox software and hardware are configured to provide additional security.

ClickFox Has Limited Access to your Information

ClickFox will not access, modify, or otherwise divulge the traffic information we compile for your site except for the express purpose of generating reports which have been authorized by you or otherwise agreed to by you, or unless acting under a good faith belief that such action is necessary to:

  1. Conform to legal requirements or comply with legal process
  2. Protect and defend the rights or property of ClickFox
  3. Enforce our agreements with customers and visitors
  4. Troubleshoot any service problems

Before using or sharing your information with non-agent third parties in ways not discussed here or previously authorized by you, we will provide you with notice and an opportunity to control the further use or disclosure of your personal information.  

Accessing, Editing, and Removing Your Information

Whenever you use our Site or Company Services, we strive to make sure that the Personal Information is correct. If that information is wrong, we give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your Personal Information, we may ask you to verify your identity before making any changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we protect information from accidental or malicious destruction, even after information is deleted from the Company Services, it may not be immediately deleted from Company’s servers.

To request removal of your Personal Information from our Site, Services, blog or social media, contact us at privacy@clickfox.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

If a User interacts with one of our Customers and the User seeks to access, or correct, amend, or delete inaccurate data or no longer wants to be contacted by one of our Customers, the User should direct its inquiry to the Customer because the Customer is the data controller. If the Customer requests Company to remove the Personal Information, we will respond to their request within 30 days.

Release of Your Information for Legal Purposes

We may access or release Personal Information about you when required to do so in order to comply with any applicable, laws, regulations, subpoena or enforceable governmental or public authority request, including, to meet national security or law enforcement requirements. We may also access or release Personal Information when we have a good faith believe that such access or release is reasonably necessary to (i) enforce applicable terms of service, including investigation of potential violations, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) respond to user support requests, or (iv) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

ClickFox has potential liability in cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield. (See below).

EU-U.S. Privacy Shield Compliance

ClickFox complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. ClickFox has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles will govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov.

In compliance with the EU-US Privacy Shield Principles, ClickFox commits to resolve complaints about your privacy and our collection or use of your Personal Information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Company at privacy@clickfox.com.

ClickFox has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles, to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-customers/ for more information and to file a complaint.

Under certain limited conditions, it may be possible for individuals to invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission.

US - Swiss Safe Harbor Framework

ClickFox complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland.  ClickFox has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern.  To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor/.

In compliance with the US-Swiss Safe Harbor Principles, ClickFox commits to resolve complaints about your privacy and our collection or use of your personal information.  Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Company at privacy@clickfox.com, or via postal mail at:

ClickFox, Inc.
Attn: Privacy
3445 Peachtree Rd., Ste 450

Atlanta, GA 30326

ClickFox has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint

ClickFox is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Changes to Our Privacy Policy

ClickFox may update this policy from time to time to describe how new site features affect ClickFox’s use of your information and to let you know of new control and preference features that we provide you. Updates will be posted on our website.

For More Information

If you have any questions regarding this privacy policy or its application, please contact us.