CUSTOMER JOURNEY SUCCESS IN WIRELESS & TELECOM 

The majority of leading global Wireless & Telecommunications companys have counted on ClickFox to automatically collect and connect their customer interactions into journeys.

They rely on journey analytics to make informed, intelligent decisions.

The results of a better experience*


MARKETING: CUSTOMER ACQUISITION

Maximize conversion opportunities and acquisition strategies to optimize sales and marketing initiatives leveraging journey data.




$10M

in additional revenue

DIGITAL MIGRATION

Identify specific customer groups for targeted education and migration, based on journey behavior patterns and segmented customer profile data. Customize marketing efforts to different customer clusters and segments per their journey profiles.

12%

increase in digital adoption

CSAT/NPS DRIVERS

Most companies only read the verbatim text of CSAT/NPS surveys, but understanding the customer journey before filling out a survey is key to reducing pain points and doubling-down on effective parts of the business.




10%

reduction to low NPS/CSAT scores

RETAIL STORE EFFECTIVENESS

Investigating the customers' full retail store visit across multiple channels can shed light on areas where self-service machines can be optimized and where representatives can better educate customers on self-service options.




5%

reduction in branch reps

DIGITAL CONTAINMENT

Streamline digital processes so that customers desire to stay on digital channels. This requires contact center, retail, and digital data to best understand the reasons why customers utilize offline channels after attemtping transactions on the web/mobile app.


15%

reduction in digital leakage

CHURN & COMPLAINT DRIVERS

Intersect the customer's journey to a complaint or cancelation by identifying cross-channel triggers, providing increased predictive accuracy and micro-segementation capability.




20%

predictive accuracy in churn models

Wireless Customer Success Story

Read how ClickFox was used to provide the end-to-end, connected, customer journeys needed for this specific, complex, analysis on the customer onboarding journey. A great example showing the ClickFox Journey Analytics platform’s flexibility to support any ad hoc analysis required by business analysts.

"Unlocking the powerful stories that lie in this captured data is our mission."

- Marco Pacelli, ClickFox CEO

Telecom Onboarding Journey Success
Get the Case Study
 

"In addition, maximizing satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20% but also to lift revenue by up to 15% while lowering the cost of serving customers by as much as 20%."

- McKinsey & Company